Ronnie Gilford
Spartanburg
Summary
Dynamic professional with extensive experience as a Braille Production Center Manager at SC School for the Deaf and the Blind. Proven track record in optimizing workflows and enhancing team engagement. Skilled in data analysis and human resources management, driving continuous improvements in accessibility services to meet diverse student needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Braille Production Center Manager
SC School for the Deaf and the Blind
11.2021 - 03.2025
- Oversee Braille production operations, ensuring timely, high-quality delivery of accessible materials for visually impaired students.
- Manage human resources functions, including staff recruitment, onboarding, scheduling, performance evaluations, and professional development.
- Foster a collaborative and inclusive work environment, promoting staff engagement and team cohesion.
- Implemented digital tracking systems and streamlined workflows to increase production efficiency and reduce turnaround times.
- Coordinate closely with educators to deliver customized materials that support individualized student learning needs.
- Analyze production data to inform resource planning, optimize procurement, and enforce quality control standards.
- Drive continuous improvements in accessibility services through process innovation and cross-departmental collaboration.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established customer service standards for the center and monitored performance of staff against those standards.
RHU Caseworker
SC Dept. of Corrections – Lee Correctional Institution
12.2017 - 11.2021
- Assessed inmate records to determine classification and program eligibility.
- Led classification committees and improved inmate management through standardized protocols.
- Maintained detailed documentation, supporting legal compliance and institutional goals.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Prepared materials and reports for compliance audits.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
Patient Advocate
The Carolinian
02.2017 - 12.2017
- Ensured timely and accurate medication administration across patient caseloads.
- Partnered with healthcare teams to streamline recordkeeping and compliance.
- Improved care outcomes through detailed tracking and advocacy.
Direct Support Specialist
The Saleeby Center
10.2015 - 01.2017
- Transported clients and coordinated medical appointments, ensuring continuity of care.
- Prepared detailed client reports to support healthcare planning and accountability.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Sales Representative
Verizon Wireless
03.2013 - 03.2015
- Delivered technical support and tailored product recommendations, exceeding sales targets.
- Managed financial transactions and cultivated long-term customer relationships.
- Posed as models for advertising, artistic creation and display of goods.
- Prepared and delivered appropriate presentations on products and services.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Answered inquiries from prospective customers regarding features of products and services offered.
Supply Specialist / Soldier (OEF Veteran)
U.S. Army
01.2007 - 01.2015
- Led military logistics during deployment in Afghanistan (2011–2012) with 133rd MP Co.
- Managed requisitions, inventory control, and cross-unit coordination.
- Improved operational efficiency through supply chain optimization and documentation.
Customer Service Representative
Sykes Enterprise
09.2010 - 02.2013
- Resolved customer inquiries and managed high-volume transactions in call center environment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
Education
Master of Human Resource Management -
Liberty University
Lynchburg, VA04.2025
Bachelor of Business Administration - Finance Concentration
Strayer University
Columbia, SC03.2017
Skills
- Microsoft Office Suite
- Human resources management
- Project management
- Customer service
- Data analysis
- Employee training
- Organizational structuring
- Employee motivation
- Digital Workflow Tools
- CRT Systems
- Case Management Platforms
- Medication Administration Systems
Certification
Certified Braille Transcriber, National Federation of the Blind, 2021–2023
Timeline
Braille Production Center Manager
SC School for the Deaf and the Blind
11.2021 - 03.2025
RHU Caseworker
SC Dept. of Corrections – Lee Correctional Institution
12.2017 - 11.2021
Patient Advocate
The Carolinian
02.2017 - 12.2017
Direct Support Specialist
The Saleeby Center
10.2015 - 01.2017
Sales Representative
Verizon Wireless
03.2013 - 03.2015
Customer Service Representative
Sykes Enterprise
09.2010 - 02.2013
Supply Specialist / Soldier (OEF Veteran)
U.S. Army
01.2007 - 01.2015
Master of Human Resource Management -
Liberty University
Bachelor of Business Administration - Finance Concentration
Strayer University
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