Results-driven sales associate with a proven track record in customer relationship management and inventory control. Committed to enhancing customer satisfaction and driving sales through effective teamwork and problem-solving.
Overview
14
14
years of professional experience
Work History
Lead Sales Associate
Genes Pawn Shop
Moncks Corner
03.2021 - Current
Assisted customers in selecting items and understanding value of merchandise.
Managed inventory by organizing and restocking products on the sales floor.
Collaborated with team members to maintain a welcoming store environment.
Resolved customer inquiries and complaints professionally to ensure satisfaction.
Monitored market trends to provide knowledgeable recommendations to customers.
Received shipments, signed off on packages and documented incoming items in computer system.
Provided customer service to ensure satisfaction.
Greeted customers and provided product information.
Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Processed payments and returned receipts, cash, coin and cards to customers.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Assisted customers with online ordering inquiries or problems.
Participated in regular staff meetings to discuss ideas for promotions or special events.
Built repeat customer base by driving excellent loyalty program and data capture.
Utilized social media platforms to engage with customers and promote products.
Exceeded department expectations for productivity and accuracy levels.
Pawnbroker
Money Man Pawn
Summerville
03.2013 - 03.2021
Evaluated items for value and authenticity during customer transactions.
Managed inventory through regular assessments and organization of merchandise.
Maintained compliance with state regulations pertaining to pawn operations.
Processed transactions accurately using point-of-sale systems and software.
Priced, tagged and resold items not retrieved by owners within specified timeframes.
Negotiated loan repayment plans with customers when necessary.
Ensured the store was kept clean, neat and organized at all times.
Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Performed regular audits of stock levels within the shop.
Verified authenticity and value of items brought in for pawning or selling.
Counted inventory routinely and produced reports for management detailing such information.
Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Maintained accurate records of all transactions and inventory.
Heavy Equipment Operator
US Steel
Birmingham
11.2011 - 02.2015
Operated heavy machinery to move materials and assist in production processes.
Conducted routine inspections of equipment to ensure safe and efficient operation.
Transported materials around construction sites to work locations.
Maintained detailed records of hours worked, materials used, and completed jobs.