Rosa Jones
Simpsonville
Summary
Dynamic professional with a proven track record at Prisma Health, excelling in customer service and visitor engagement. Recognized for enhancing guest experiences through effective problem-solving and attention to detail. Skilled in managing high-pressure situations while maintaining confidentiality and professionalism, ensuring patient satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Visitor Services Representative
Prisma Health
11.2024 - Current
- Developed relationships with local business partners to offer exclusive discounts or promotions for visiting patrons.
- Utilized organizational skills to maintain cleanliness throughout public spaces, enhancing overall aesthetic appeal for guests.
- Contributed to safety protocols by monitoring gallery activity and reporting any potential issues immediately to appropriate personnel.
- Assisted in the planning and execution of special events, ensuring a memorable experience for attendees.
Patient Access Specialist
Prisma Health Cancer Institute
09.2023 - 11.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Support Specialist
Prisma Health
09.2011 - 08.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
No Degree - Billing And Coding
Greenville Technical College
Greenville, SC01-2023
Skills
- Visitor engagement
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Customer service excellence
- Call center experience
- Customer relations
Timeline
Visitor Services Representative
Prisma Health
11.2024 - Current
Patient Access Specialist
Prisma Health Cancer Institute
09.2023 - 11.2024
Support Specialist
Prisma Health
09.2011 - 08.2023
No Degree - Billing And Coding
Greenville Technical College
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