Rosalee Brown
Loris
Summary
Dedicated team player with a strong focus on providing exceptional customer service. Proven track record of success in various administrative roles. Expertise in superior PC skills, effective communication at all levels, and highly organized approach. Genuine desire to contribute to the ongoing success of the team. Committed to delivering results and ensuring customer satisfaction.
Overview
21
21
years of professional experience
Work History
Sales Associate
Sugami
08.2023 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Delivered results that went beyond established sales goals.
Customer Service Representative II
PSCU Financial Services
03.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
BDC Manager
Chrysler Jeep
08.2018 - 03.2020
- Oversaw billing operations and collection processes.
- Guided team by defining targets and allocating responsibilities.
- Optimized workflows by systematically organizing office tasks.
- Overlooked distribution and tracking of all sales leads routinely.
Team Lead Sales Associate
Metro Marketing
03.2004 - 07.2018
- Successfully managed and gathered information from upwards of 200 calls each day.
- Partnered with leadership to drive improvements aligned with customer satisfaction goals.
- Trained staff to enhance customer engagement.
- Consistently led in promoting and closing extended warranty agreements.
Education
Certificate - Massage Therapy
Miller Motte Technical College
Lynchburg, VA05.2016
Skills
- Strong organizational skills
- Multitasking
- Excellent time management skills
- Prioritizing skill
- Ability to build and maintain positive working relationships
- Attention to detail
- Competent problem solving skills
- Excellent written communication skills
- Excellent verbal communication skills
- Professional Development
- Process Improvement
- PC skills
- Basic instrument identification
Timeline
Sales Associate
Sugami
08.2023 - 01.2025
Customer Service Representative II
PSCU Financial Services
03.2020 - 07.2023
BDC Manager
Chrysler Jeep
08.2018 - 03.2020
Team Lead Sales Associate
Metro Marketing
03.2004 - 07.2018
Certificate - Massage Therapy
Miller Motte Technical College
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