Rose Boisrond
Simpsonville
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Customer Services Representative II
TD Bank
09.2016 - Current
- Delivered personalized support via phone and email, consistently exceeding resolution targets by over 75%.
- Managed 2,000+ weekly transactions with precision, ensuring data accuracy, confidentiality, and policy compliance.
- Contributed in monthly revenue by resolving client issues and minimizing compliance risks.
- Collaborated with cross-functional teams to streamline workflows, reduce complaints, and escalate complex cases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Cyber Security
Greenville Technical College
Greenville, SC05-2029
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Technical support
- Data entry
- Salesforce software
- Microsoft powerpoint, excel, and Word
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Services Representative II
TD Bank
09.2016 - Current
Bachelor of Science - Cyber Security
Greenville Technical College