Rose Knechtel
Rock Hill
Summary
Adaptable and resourceful in providing excellent patient care and providing support to clinical staff allowing them to do the same. Dedicated to providing the kind of care I would like to have provided for one of my loved ones for every patient I touch. An employee with over 40 years of experience mentoring and leading teams in performance improvement, education and goal achievement. Known for having exemplary organizational, decision-making and problem-solving talents.
Resourceful Guest Advocate known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and sales techniques. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Guest Advocate
Target
Rock Hill
06.2024 - 12.2025
- Cashier and Customer Service member
- Managed checkout processes using point-of-sale systems efficiently.
- Trained new staff on customer service protocols and store policies.
Continuing Competency Coordinator/Infection Preventionist
Pruitt Health-Union Pointe
Monroe
01.2023 - 10.2023
- Reorganized SPICE based infection control process utilizing documentation in company EMR within policy.
- Educate staff in on use of infection tracking through several outbreaks of Covid.
- Provide resident and family education on immunizations.
- Conduct weekly orientation for new hires.
- Conduct staff education as needed
- Spearhead preparation for yearly state facility evaluation
- Function as PRN Director of Nursing as needed and Interim Director of Nursing at sister facility for 3 months
- Recruitment of CNAs to add to staff at local education providers
- Staff units as needed.
Staff Development Coordinator/Infection Control Nurse
White Oak Manor of York
York
06.2022 - 11.2022
- Implemented SPICE oriented infection control process including documentation per company policy tracking resident infection trends and, in conjunction with physicians, to provide effective treatment.
- Provide staff education to assist front line caregivers to learn new processes and reinforce current care to provide quality resident care.
Performance Improvement/Quality Assurance Coordinator
Well Care Health LLC
Wilmington
01.2018 - 06.2022
- Implemented new improvement systems and methodologies, which increased operational efficiency resulting in increases in my home health offices from an average of 3-star rated agencies to 5-star agencies.
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Developed QAPI programs for individual offices to address both administrative and clinical deficiencies.
- Interfaced with education department to increase competence of field clinicians.
- Established cooperative and professional working relationships as result of being courteous, respectful, and communicative.
Episodic Care Manager
Blue Cross NC
Durham
11.2016 - 12.2017
- Approved requested high-cost medications according to plan guidelines.
- Recommended to Medical staff cases requiring advanced knowledge prior to authorizing or declining to cover medication requests for medications requiring prior authorization according to plan guidelines.
- Worked on the State Health plan which required high touch patient care and case management.
Staff Nurse
Carol Woods Retirement Community
Chapel Hill
08.2015 - 05.2016
- Registered nurse providing nursing care within the assisted care and dementia care units and the community at large so senior residents can age in place.
- Offered skilled nursing care on an as needed basis for our independent living residents, and continuous care to our assisted living, dementia care, skilled nursing and end of life residents.
- Provided off shift supervision and as needed education to the paraprofessional and unskilled staff including disease management and best practice care.
Team Leader - Home Health Intake
UNC Rex Healthcare
Raleigh
08.2013 - 09.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 10 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Maintained a collaborative relationship with referral sources and facilities where our patients resided.
- Paymaster for 100+ Home Health personnel utilizing the Kronos system
Clinical Manager
Amedisys Hospice
Durham
10.2012 - 08.2013
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Developed, implemented, revised and evaluated policies and procedures.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Selected, promoted and terminated staff members.
- Handled job duties for staff members which were unavailable or out of the office.
Patient Care Coordinator
Heartland Hospice
Raleigh
08.2010 - 10.2012
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality in compliance with HIPPA regulations.
- Monitored ongoing care and proactively corrected problems.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Met with patients and families to discuss care and plan of action for future.
- Built strong referral network by developing strategic relationships with both medical practices and facilities thus increasing average daily census by 30%.
- Day to day coordinator of patient care, scheduling and payroll.
Education
Bachelor of Science - Nursing, Certificate in School Nursing, Minor in Nursing Management
Carlow University
Pittsburgh, PADiploma - Registered Nurse
Mercy School of Nursing-Cleveland Clinic-Mercy Hospital
Canton, OHSkills
- Exemplary patient care
- Passion for patient/family education
- Effective communication
- Training and onboarding
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Excel
- Proficient in PowerPoint
- Maintaining records
- Data Collection
- Processes implementation
- Team Supervision
- Procedural manual drafting
- Documentation preparation
- Process improvement strategies
- QAPI
- Staff training
- Infection control processes
- Documentation management
- Quality assurance
- Performance improvement
- Patient care coordination
- Crisis management
- Communication skills
- Team leadership
- Time management
- Organizational skills
- Complaint handling
- Strong empathy
- Computer skills
Affiliations
- Association for Home & Hospice Care of North Carolina, Clinical/Regulatory Committee
- UNC Chapel Hill, SPICE Trained Infection Control Registered Nurse
Community Service
- Association for Home & Hospice Care of North Carolina/ South Carolina Home Care and Hospice Association, Member, Home Health and Regulatory Committee
- National Association of Professional Women, Member
- Hawktimus Prime Robotics Club, Holly Springs High School, Mentor- Administrative Support
- FIRST North Carolina, Adult volunteer
Timeline
Guest Advocate
Target
06.2024 - 12.2025
Continuing Competency Coordinator/Infection Preventionist
Pruitt Health-Union Pointe
01.2023 - 10.2023
Staff Development Coordinator/Infection Control Nurse
White Oak Manor of York
06.2022 - 11.2022
Performance Improvement/Quality Assurance Coordinator
Well Care Health LLC
01.2018 - 06.2022
Episodic Care Manager
Blue Cross NC
11.2016 - 12.2017
Staff Nurse
Carol Woods Retirement Community
08.2015 - 05.2016
Team Leader - Home Health Intake
UNC Rex Healthcare
08.2013 - 09.2014
Clinical Manager
Amedisys Hospice
10.2012 - 08.2013
Patient Care Coordinator
Heartland Hospice
08.2010 - 10.2012
Bachelor of Science - Nursing, Certificate in School Nursing, Minor in Nursing Management
Carlow University
Diploma - Registered Nurse
Mercy School of Nursing-Cleveland Clinic-Mercy Hospital