Bonjour, je m'appelle
Rose-Marie Henriette
Luxury Client Experience & Business Director
Bougainville
Profil professionnel
Highly accomplished Franco-Seychellois professional with over 20 years of experience in sales leadership, business development, and high-level client relations.
Proven track record of driving revenue growth, building high-performing teams, and delivering strategic results in competitive environments.
Founder of a successful premium brand in Seychelles, recognized for quality, consistency, and refined client experience.
Extensive experience working with VIP and VVIP international clientele, delivering bespoke services and managing complex, high-standard operations.
Known for combining strategic vision, operational excellence, and strong leadership with the ability to build trust and long-term relationships with demanding clients.
Vue d'ensemble
20
years of professional experience
1997
years of post-secondary education
Expérience
Sweet BoulevardBougainville
Founder & Brand Director – Sweet Boulevard
2020.02 - Actuel
Aperçu du poste
- Founded and developed a premium brand recognized for its quality, refinement, and elevated client experience
- Introduced innovative products and concepts previously not available in the Seychelles market
- Redefined standards in pastry and cake design through unique, original creations and a distinctive brand identity
- Successfully shifted client expectations and market perception towards higher quality and premium positioning
- Established the brand as a leading reference in the Seychelles, recognized for prestige, excellence, and consistency
- Built and managed a loyal, high-value clientele through personalized and high-standard service
- Led full business operations including strategy, branding, production, client relations, and growth
Xerox Seychellesvictoria
Sales & Marketing Director
2017.12 - 2020.06 (2 education.years_Label & 6 education.months_Label)
Aperçu du poste
- Led and developed a high-performing sales team, delivering consistent revenue growth of +25% year-on-year
- Designed and executed strategic business plans to expand market presence and strengthen the company's positioning
- Held full P&L responsibility, driving revenue growth and profitability
- Managed key accounts and high-value client relationships, ensuring long-term retention and growth
- Identified new market opportunities and adapted strategies in response to market shifts
- Built and maintained strong client partnerships, converting prospects into long-term key accounts
- Delivered performance analysis, forecasts, and strategic reports to senior leadership, including Managing Director and Chairman
- Oversaw contract negotiations, bid processes, and deal execution to maximize commercial outcomes
- Ensured high levels of client satisfaction through service monitoring and performance reviews
Creole Travel services
VIP Client Relations & Incentive Program Managemen
2017.01 - 2017.12 (11 education.months_Label)
Aperçu du poste
- Managed VVIP individual clients and international incentive groups, delivering tailored, high-end experiences
- Designed and executed bespoke travel programs, including accommodation, logistics, and curated activities
- Oversaw end-to-end program delivery from initial request (RFP) to final execution and billing
- Acted as key point of contact for international clients, ensuring discretion, precision, and seamless service
- Identified client needs and developed customized commercial proposals aligned with expectations and budget
- Coordinated complex operations, ensuring flawless execution and high client satisfaction
- Built and maintained strong relationships with premium suppliers, partners, and international stakeholders
- Identified opportunities to optimize revenue and improve profit margins across programs
- Collaborated with global teams and contributed to product development and destination positioning
Rose delices
Founder and General Manager
2010.11 - 2016.06 (5 education.years_Label & 7 education.months_Label)
Aperçu du poste
- Founded and developed a catering business, delivering tailored culinary experiences for private and corporate events
- Built a strong client base through personalized service and attention to quality and detail
- Developed the brand positioning and ensured consistent service standards
- Managed full business operations including client relations, marketing, and event execution
- Coordinated end-to-end event delivery, ensuring seamless execution and client satisfaction
CANON FRANCEROISSY DEPARTMENT
Sales & Marketing Engineer Manager
2000.05 - 2010.10 (10 education.years_Label & 5 education.months_Label)
Aperçu du poste
- Directed marketing and business development strategy in a competitive corporate environment
- Drove revenue growth through client acquisition, retention, and portfolio expansion
- Managed corporate client portfolios, building long-term strategic relationships
- Led contract negotiations, tenders, and complex commercial agreements
- Identified market opportunities and strengthened market positioning
- Oversaw budget planning, performance tracking, and return on investment (ROI)
- Led and developed sales and technical teams, mentoring high-potential talent
- Delivered tailored client solutions through strategic analysis and value propositions
- Recognized as a top performer, selected for international incentive programs and travel awards
Formation
French: BAC PRO COMMERCE
Bachelor / Trade
Aperçu de l'université
equivalent to the BTEC National Diploma
French: Brevet de technicen supérieur BTS FORCE DE VENTE
Patent Higher Technician
Aperçu de l'université
equivalent to the Higher National Diploma (HND) in UK
Compétences
- Luxury Client Experience & High-Value Client Relations
- Business Strategy, Operations & Growth Management
- Leadership, Team Development & Performance Optimization
- High-End Service Delivery & Client Satisfaction
- Strategic Sales, Negotiation & Relationship Management
- B2B & B2C Market Expertise
- Project, Program & Experience Management
Informations complémentaires
- Art, culture, and cinema
- Music and literature
- International travel
- Tennis
Langues
English
French
Seychelles Creole
Portuguese
school grade
Personnalisé
1999-01-01
Chronologie
Founder & Brand Director – Sweet Boulevard
Sweet Boulevard
2020.02 - Actuel
Sales & Marketing Director
Xerox Seychelles
2017.12 - 2020.06 (2 education.years_Label & 6 education.months_Label)
VIP Client Relations & Incentive Program Managemen
Creole Travel services
2017.01 - 2017.12 (11 education.months_Label)
Founder and General Manager
Rose delices
2010.11 - 2016.06 (5 education.years_Label & 7 education.months_Label)
Sales & Marketing Engineer Manager
CANON FRANCE
2000.05 - 2010.10 (10 education.years_Label & 5 education.months_Label)
French: Brevet de technicen supérieur BTS FORCE DE VENTE
Patent Higher Technician
1999.01
French: BAC PRO COMMERCE
Bachelor / Trade
1997.01