Rosemarie Dormal
Blythewood,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Support Technician II
Prisma Health Baptist Hospital (MICU)
11.2015 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Responded to emergency situations to help with lifting and transporting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Educated patients on testing and preparation steps prior to procedure.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Communicated with healthcare workers and physicians concerning test results.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
Housekeeper, Server
Holiday Deep Wood Estates
05.2013 - 11.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Returned emptied garbage receptacles to proper locations.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Supported needs of 3 person wait staff who attended to specific needs of the residents.
Education
High School Diploma -
San Agustin Institute of Technology
Valencia City Bukidnon , Philippines04.1995
Skills
- Accountability
- Confidentiality
- Mobility assistance
- HIPAA compliance
- Patient care
- Medical terminology
- Reliability
- CPR certified
- Time management abilities
- Patient relations
- Hazardous waste management
- Medical team collaboration
- Medical documentation
- Interpersonal skills
- Customer service
- Patient transport
- Empathetic communication
- Sterilizing equipment use
- Attention to detail
- Excellent communication
- Problem-solving abilities
- Stress management
- Medical supply stocking
- Patient advocacy
- Active listening
- Specimen collection
- Teamwork and collaboration
- Task prioritization
- Conflict resolution
- Detail-oriented
- Critical thinking
- Self motivation
- Multitasking
- Hygiene standards
- Activities of daily living ADL assistance
- Computer literacy
- Written communication
- Environmental policies compliance
- Emergency response
Certification
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nurse Assistant
- Basic Life Support (Dec. 2023)
- CCT - Certified Cardiographic Technician
Languages
English
Full Professional
tagalog
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Patient Support Technician II
Prisma Health Baptist Hospital (MICU)
11.2015 - Current
Housekeeper, Server
Holiday Deep Wood Estates
05.2013 - 11.2015
High School Diploma -
San Agustin Institute of Technology
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