Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rosemarie Fender

Myrtle Beach

Summary

Proven Supervisor of Operations at Crown Reef Resort, adept in team leadership and workflow optimization, significantly enhancing operational efficiency. Excelled in conflict resolution and coaching, fostering a positive environment and achieving high customer satisfaction. Skilled in quality assurance and facilities inspection, ensuring compliance and safety standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Crown Reef Resort
08.2019 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Trained team members on new hotel services and products to support promotional efforts.

Front Desk Receptionist

Captain Quarters
08.2019 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Organized and maintained files and records to ensure up-to-date documentation.

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Goal setting
  • Workflow optimization
  • Coaching and mentoring
  • Recruitment and hiring
  • Facilities inspection

Certification

Hospitality

Timeline

Supervisor of Operations

Crown Reef Resort
08.2019 - Current

Front Desk Receptionist

Captain Quarters
08.2019 - 12.2022

Hospitality

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Rosemarie Fender