Roxanne Jackson
Lexington,SC
Summary
Experienced with Medicaid regulations and client needs assessment. Utilizes deep knowledge of policy implementation to enhance program efficiency and client satisfaction. Track record of effective problem-solving and clear communication with stakeholders.
Overview
12
12
years of professional experience
Work History
Medicaid Specialist II (Remote)
Conduent
08.2023 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market
- Provided excellent customer service by promptly responding to client inquiries and resolving issues
- Conducted thorough investigations into agent escalations, gathering evidence and efficiently sending select cases to caseworkers to be resolved
- Conducted policy reviews for clients to ensure their coverage remained adequate and up-to-date
- Maintained confidentiality of sensitive client information in accordance with privacy regulations
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
Machine Operator
Novo Logistics / Michelin
08.2022 - 08.2023
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Maintained accurate records of production output, downtime, and quality control checks
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Collaborated with maintenance technicians for preventive maintenance tasks on machinery
Captioning Assistant
CSD RELAY
10.2018 - 08.2022
- Provided quick and efficient captions for clients who are hearing-impaired
- Transcribed audio recordings, ensuring accuracy and attention to detail
- Demonstrated excellent listening skills to accurately capture spoken words in written form
- Achieved an average typing speed of 70 words per minute with minimal errors
- Adhered to industry standards and best practices for transcription, including proper formatting, grammar, and punctuation usage
- Participated in ongoing training sessions to stay updated on the latest advancements in transcription technology and techniques
Assistant Activities Coordinator
Colonial Gardens Nursing Home
10.2016 - 04.2018
- Monitored inventory levels of supplies and materials required for program implementation.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Prepared event materials, staged spaces and coordinated activities with other departments.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Patient Service Representative
Columbia Area Mental Health
10.2013 - 10.2016
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Education
High school diploma -
Batesburg-Leesville High School
Leesville, SC05.2005
Skills
- Policy analysis
- Healthcare
- Appeals handling
- Customer service
- Client relations
- Teamwork and collaboration
- Effective communication skills
- Multitasking ability
- Flexibility
- Computer proficiency
Timeline
Medicaid Specialist II (Remote)
Conduent
08.2023 - Current
Machine Operator
Novo Logistics / Michelin
08.2022 - 08.2023
Captioning Assistant
CSD RELAY
10.2018 - 08.2022
Assistant Activities Coordinator
Colonial Gardens Nursing Home
10.2016 - 04.2018
Patient Service Representative
Columbia Area Mental Health
10.2013 - 10.2016
High school diploma -
Batesburg-Leesville High School
Similar Profiles
LaSaunya WardLaSaunya Ward
Inbound Sales Representative at ConduentInbound Sales Representative at Conduent
JULIO ANTONIOJULIO ANTONIO
Accounting Analyst (Portuguese) at ConduentAccounting Analyst (Portuguese) at Conduent
Keturah JohnsonKeturah Johnson
Medical Data Entry Clerk at ConduentMedical Data Entry Clerk at Conduent
Melissa WadfordMelissa Wadford
Training Technician at Department of Defense/ Eisenhower Army Medical CtrTraining Technician at Department of Defense/ Eisenhower Army Medical Ctr
Shadiamond CaldwellShadiamond Caldwell
Style Team Member at TargetStyle Team Member at Target