Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxanne Tatem

Manning

Summary

Talented Instructional Technology Assistant, effective at determining course plans and managing program implementation. Highly organized and thorough with a flexible mentality. Experience fulfilling multifaceted roles (e.g., cashiering, customer service, floor sales and receiving, technical support). Offer excellent customer service skills, a "can-do" approach to all tasks and a consistently high level of productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Technician

Clarendon County School District
07.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Configured and tested new software and hardware.
  • Offered assistance in implementing and developing training programs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.

Instructional Technology Assistant

Clarendon School District One
07.2021 - 05.2022
  • Provides hands-on training to classroom teachers and staff on the use of technology
  • Provides training on instructional software applications for teachers and staff
  • Serves as the District's instructional software technical support between vendors and District teachers/staff
  • Provides technical support to students/parents on hardware and software problems
  • Repair teachers/students devices as needed
  • Provides distance education to parents utilizing distance education equipment
  • Provides support for other district software applications (mealsplus, I-Ready, Canvas, etc)

IT Technician

Clarendon School District 4
07.2021 - 05.2022
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Assisted in development of system security protocols.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Created user accounts and assigned permissions.

IT Tech Staff

Clarendon School District One
10.2019 - 07.2020
  • Diagnose, repair and maintain hardware and software components to ensure smooth running of computer systems
  • Installing and updating anti-virus software to ensure security at user levels
  • Repair or send off damage hardware in a timely manner
  • Perform tests on new software/hardware
  • Managing technology inventory and documentation
  • Assign new hardware to students and staff
  • Support school users with network access issues and reset passwords as needed
  • Prepare and support technology for online testing
  • Perform other technology related duties as assigned

Apprentice Optician

LENSCRAFTERS
01.2012 - 09.2019
  • Promote and build the LensCrafters brand by exceeding sales goals while ensuring the satisfaction of the customer's needs through their service and sales process
  • Coach and develop Eyewear Consultants allowing for positive progression in associates' development of their knowledge and skills
  • Train new associates on company procedures and policies
  • Identified and recruited potential candidates for hiring
  • Assist in management of store operations including contact lenses, inventory, price changes, sales analytics and more
  • Consult consumers on benefits of various products and aided customers in making a conclusive decision to best fit their needs
  • Create exceptional value in the lives of customers through delivery legendary customer service
  • Maintain store through daily operations including opening/closing, daily sales, banking transactions, and various functions
  • Assist Optician with troubleshooting customer's eyewear concerns
  • Identify situations involving unsatisfied customers and resolved such issues
  • Assist prospective consumers with selecting eyewear; and
  • Adjust and fit customer eyewear as needed

Lead Retail

EYEMART EXPRESS
01.2016 - 01.2017
  • Train all retail staff on all retail and store operations
  • Ensure proper workflow on sales floor as well as manage upkeep of the store
  • Assist customer with purchasing eyewear as well as troubleshooting customers with eyewear concerns
  • Maintain store through daily operations including opening/closing, daily sales, banking transactions, filing paperwork and help maintain payroll
  • Assign Duties to retail associates, establish work performances

Merchandising Flow Supervisor

VICTORIA'S SECRET
01.2010 - 01.2012

Customer Service Representative

SYKES
04.2010 - 06.2010
  • Served as the primary point of contact by thoroughly and efficiently obtaining customer information, assessed and fulfilled customer's needs, and educated the customer where applicable
  • Took inbound calls regarding technical support and customer service issues all while demonstrating passion for excellence with respect and care for customers
  • Demonstrated wide knowledge base on products and services rendered to customer
  • Exhibited strong communication and listening skills as well as superb organizational skills while operating in a multi-task environment
  • Maintained a vital sense of integrity and commitment to customer satisfaction

Elevated

VICTORIA'S SECRET
01.2008 - 01.2010

Education

Associate of Applied Science - Computer Technology

DENMARK TECHNICAL COLLEGE
Denmark, SC
05.2005

Skills

  • Debugging
  • System performance optimization
  • Application installations
  • Security patching
  • Mobile device management
  • Incident management
  • Troubleshooting and Diagnostics
  • System administration

Certification

Google Certified Educator Level 2

Timeline

IT Technician

Clarendon County School District
07.2022 - Current

Instructional Technology Assistant

Clarendon School District One
07.2021 - 05.2022

IT Technician

Clarendon School District 4
07.2021 - 05.2022

IT Tech Staff

Clarendon School District One
10.2019 - 07.2020

Lead Retail

EYEMART EXPRESS
01.2016 - 01.2017

Apprentice Optician

LENSCRAFTERS
01.2012 - 09.2019

Customer Service Representative

SYKES
04.2010 - 06.2010

Merchandising Flow Supervisor

VICTORIA'S SECRET
01.2010 - 01.2012

Elevated

VICTORIA'S SECRET
01.2008 - 01.2010

Google Certified Educator Level 2

Associate of Applied Science - Computer Technology

DENMARK TECHNICAL COLLEGE
Roxanne Tatem