Talented Instructional Technology Assistant, effective at determining course plans and managing program implementation. Highly organized and thorough with a flexible mentality. Experience fulfilling multifaceted roles (e.g., cashiering, customer service, floor sales and receiving, technical support). Offer excellent customer service skills, a "can-do" approach to all tasks and a consistently high level of productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Technician
Clarendon County School District
07.2022 - Current
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Maintained office PCs, networks and mobile devices.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Proved successful working within tight deadlines and a fast-paced environment.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Configured systems according to prescribed software and hardware frameworks.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Developed and implemented preventive maintenance procedures.
Configured and tested new software and hardware.
Offered assistance in implementing and developing training programs.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured hardware, devices, and software to set up work stations for employees.
Generated reports to track performance and analyze trends.
Helped streamline repair processes and update procedures for support action consistency.
Installed and configured operating systems and applications.
Instructional Technology Assistant
Clarendon School District One
07.2021 - 05.2022
Provides hands-on training to classroom teachers and staff on the use of technology
Provides training on instructional software applications for teachers and staff
Serves as the District's instructional software technical support between vendors and District teachers/staff
Provides technical support to students/parents on hardware and software problems
Repair teachers/students devices as needed
Provides distance education to parents utilizing distance education equipment
Provides support for other district software applications (mealsplus, I-Ready, Canvas, etc)
IT Technician
Clarendon School District 4
07.2021 - 05.2022
Maintained office PCs, networks and mobile devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Proved successful working within tight deadlines and a fast-paced environment.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Configured systems according to prescribed software and hardware frameworks.
Performed troubleshooting and repaired peripheral devices such as printers, scanners.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Assisted in development of system security protocols.
Developed and implemented preventive maintenance procedures.
Installed, configured and maintained computer systems and network connections.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Offered assistance in implementing and developing training programs.
Created user accounts and assigned permissions.
IT Tech Staff
Clarendon School District One
10.2019 - 07.2020
Diagnose, repair and maintain hardware and software components to ensure smooth running of computer systems
Installing and updating anti-virus software to ensure security at user levels
Repair or send off damage hardware in a timely manner
Perform tests on new software/hardware
Managing technology inventory and documentation
Assign new hardware to students and staff
Support school users with network access issues and reset passwords as needed
Prepare and support technology for online testing
Perform other technology related duties as assigned
Apprentice Optician
LENSCRAFTERS
01.2012 - 09.2019
Promote and build the LensCrafters brand by exceeding sales goals while ensuring the satisfaction of the customer's needs through their service and sales process
Coach and develop Eyewear Consultants allowing for positive progression in associates' development of their knowledge and skills
Train new associates on company procedures and policies
Identified and recruited potential candidates for hiring
Assist in management of store operations including contact lenses, inventory, price changes, sales analytics and more
Consult consumers on benefits of various products and aided customers in making a conclusive decision to best fit their needs
Create exceptional value in the lives of customers through delivery legendary customer service
Maintain store through daily operations including opening/closing, daily sales, banking transactions, and various functions
Assist Optician with troubleshooting customer's eyewear concerns
Identify situations involving unsatisfied customers and resolved such issues
Assist prospective consumers with selecting eyewear; and
Adjust and fit customer eyewear as needed
Lead Retail
EYEMART EXPRESS
01.2016 - 01.2017
Train all retail staff on all retail and store operations
Ensure proper workflow on sales floor as well as manage upkeep of the store
Assist customer with purchasing eyewear as well as troubleshooting customers with eyewear concerns
Maintain store through daily operations including opening/closing, daily sales, banking transactions, filing paperwork and help maintain payroll
Assign Duties to retail associates, establish work performances
Merchandising Flow Supervisor
VICTORIA'S SECRET
01.2010 - 01.2012
Customer Service Representative
SYKES
04.2010 - 06.2010
Served as the primary point of contact by thoroughly and efficiently obtaining customer information, assessed and fulfilled customer's needs, and educated the customer where applicable
Took inbound calls regarding technical support and customer service issues all while demonstrating passion for excellence with respect and care for customers
Demonstrated wide knowledge base on products and services rendered to customer
Exhibited strong communication and listening skills as well as superb organizational skills while operating in a multi-task environment
Maintained a vital sense of integrity and commitment to customer satisfaction
Elevated
VICTORIA'S SECRET
01.2008 - 01.2010
Education
Associate of Applied Science - Computer Technology
DENMARK TECHNICAL COLLEGE
Denmark, SC
05.2005
Skills
Debugging
System performance optimization
Application installations
Security patching
Mobile device management
Incident management
Troubleshooting and Diagnostics
System administration
Certification
Google Certified Educator Level 2
Timeline
IT Technician
Clarendon County School District
07.2022 - Current
Instructional Technology Assistant
Clarendon School District One
07.2021 - 05.2022
IT Technician
Clarendon School District 4
07.2021 - 05.2022
IT Tech Staff
Clarendon School District One
10.2019 - 07.2020
Lead Retail
EYEMART EXPRESS
01.2016 - 01.2017
Apprentice Optician
LENSCRAFTERS
01.2012 - 09.2019
Customer Service Representative
SYKES
04.2010 - 06.2010
Merchandising Flow Supervisor
VICTORIA'S SECRET
01.2010 - 01.2012
Elevated
VICTORIA'S SECRET
01.2008 - 01.2010
Google Certified Educator Level 2
Associate of Applied Science - Computer Technology
DENMARK TECHNICAL COLLEGE
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