Richard Roberts
Lancaster
Summary
Dynamic Dairy Frozen Manager at Harris Teeter with a proven track record in operational efficiency and customer service excellence. Expert in inventory management and crisis resolution, driving business improvements through data analysis. Successfully established performance goals, enhancing team productivity and customer loyalty while minimizing waste in a perishable department.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Dairy Frozen Manager
Harris Teeter
09.2020 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Ordered and managed inventory in a perishable department to reduce waste and keep in stocks high.
Education
High School Diploma -
Lancaster High School
Lancaster06-2020
Skills
- Promotional planning
- Operational efficiency
- Merchandising strategies
- Stock control
- Inventory management
- Time management abilities
- Crisis management
- Business analysis and reporting
- Customer service
- Hiring and training
- Shift scheduling
- Computer skills
Timeline
Dairy Frozen Manager
Harris Teeter
09.2020 - Current
High School Diploma -
Lancaster High School
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