Summary
Work History
Education
Skills
Timeline
Generic

Ruben Mazza

Loris

Summary

Customer success, health coaching, and social media professional with 10+ years of experience in fitness, wellness, client relations, community management, and business development. Proven track record of building strong client relationships, developing coaching programs, creating engaging content, and supporting customer success initiatives. Experienced in health coaching, social media marketing, sales support, content creation, and operational leadership.

Work History

Social Media Specialist

Marek Health
2025 - 2026
  • Scheduled, managed, and published content across multiple social media platforms using Sprout Social.
  • Designed thumbnails, graphics, and creative assets to improve content performance and audience engagement.
  • Developed educational carousel content that translated complex health topics into consumer-friendly information.
  • Helped implement educational B-roll reels, client success stories, testimonial campaigns, and affiliate spotlight content.
  • Created Trustpilot-focused content highlighting client experiences and company credibility.
  • Conducted personalized outreach to new followers and guided qualified prospects toward complimentary consultations.
  • Managed community engagement through comments, direct messages, and audience interaction. (Marek Health's 191k+ audience)
  • Developed Instagram Story campaigns supporting product launches, promotions, and marketing initiatives.
  • Coordinated collaborative campaigns with affiliates, sponsors, and strategic partners.
  • Contributed content and engagement ideas supporting lead generation and audience growth.

Customer Success Representative

Marek Health
2024 - 2025
  • Delivered personalized support to clients throughout their health optimization journey.
  • Resolved client concerns proactively while collaborating with internal departments.
  • Maintained accurate client records and communications.
  • Refined client and sales tracking systems in Google Sheets to improve marketing attribution.
  • Partnered with health coaches, providers, and operational teams to improve customer experiences.
  • Contributed workflow improvements that enhanced customer satisfaction and efficiency.

Founder and Head Coach

Quietly Powerful Training LLC
2020 - 2024
  • Founded and operate an online coaching business providing fitness, nutrition, and lifestyle coaching.
  • Develop customized training and nutrition programs tailored to client goals.
  • Manage online coaching communities using GoHighLevel, SKOOL, Zoom, and Google Workspace.
  • Create marketing strategies and client acquisition systems.
  • Develop and implement scalable group coaching programs.
  • Produce educational content focused on fitness, nutrition, and behavior change.

Manager, Head Coach & Nutrition Coach

Live Free Health & Fitness
2014 - 2022
  • Oversaw operations for a fitness facility serving more than 200 active members.
  • Led and mentored coaching staff while maintaining high standards of client experience.
  • Assisted with a major rebranding initiative including customer communication and marketing strategy.
  • Coached multiple group fitness classes daily with attendance of 20–30 participants.
  • Provided individualized fitness and nutrition coaching.
  • Created client tracking systems using Google Sheets.
  • Executed lead-generation campaigns using ClickFunnels.

Education

Associate of Science -

Orange County Community College
Newburgh, NY

High School Diploma -

Cornwall Central High School
Cornwall, NY
2011

Skills

    Customer Service Excellence

    Adaptability

    Public Speaking

    Community Management

    Content Creation

    Video Production

    Social Media Engagement

    Time Management

    Organizational Skills

    Brand Development

Timeline

Social Media Specialist

Marek Health
2025 - 2026

Customer Success Representative

Marek Health
2024 - 2025

Founder and Head Coach

Quietly Powerful Training LLC
2020 - 2024

Manager, Head Coach & Nutrition Coach

Live Free Health & Fitness
2014 - 2022

Associate of Science -

Orange County Community College

High School Diploma -

Cornwall Central High School
Ruben Mazza