Rudy Carter
Mount Pleasant
Summary
General Manager with extensive experience at Hendrick Automotive Group, specializing in business strategy and financial planning. Led initiatives resulting in increased revenue and improved operational efficiency. Skilled in team collaboration and customer relationship management, achieving notable enhancements in service quality and market presence. Recognized for excellence in operations and customer care, with a strong focus on team development and profitability in competitive environments.
Overview
20
20
years of professional experience
Work History
General Manager
Hendrick Automotive Group/Rick Hendrick Chevrolet
Charleston
06.2015 - Current
- Oversee daily operations for automotive retail and fixed departments to ensure efficiency.
- Managed all aspects of business operations, including budgeting, staffing, and scheduling.
- Analyzed market trends to guide pricing strategies and promotional activities.
- Collaborated with department heads to create strategic business plans.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
- Trained and mentored staff to improve customer service skills and operational efficiency.
- Implemented policies enhancing employee performance and fostering team dynamics.
General Sales Manager
Hendrick Automotive Group/Jeff Gordon Chevrolet
Wilmington
03.2005 - 06.2015
- Executed sales strategies to enhance market penetration and elevate brand visibility.
- Coordinated promotional events to increase customer engagement and dealership traffic.
- Facilitated team meetings to review performance metrics and inspire staff motivation.
- Hired and mentored team members, collaborating with sales personnel to close deals.
- Set performance goals for team members, tracked progress daily, and implemented improvement strategies.
- Maintained accurate transaction records in company CRM system.
- Managed a diverse staff of 20 sales representatives and multiple managers, providing essential guidance.
- Collaborated with fixed departments to ensure prompt delivery of products and services.
Education
Catawba College
Salisbury, NCSkills
- Business strategy and analysis
- Financial planning
- Budget management
- Market research
- Operational efficiency
- Customer relationship management
Timeline
General Manager
Hendrick Automotive Group/Rick Hendrick Chevrolet
06.2015 - Current
General Sales Manager
Hendrick Automotive Group/Jeff Gordon Chevrolet
03.2005 - 06.2015
Catawba College
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