Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rushaunda Truesdale

Lancaster

Summary

Dynamic Customer Service Professional with over 25 years of experience in healthcare, dedicated to delivering compassionate, empathetic and exceptional service. Highly-motivated with positive attitude while embracing new challenges. Proven ability to excel under pressure while effectively managing multiple tasks. Ready to enhance my knowledge & skills with an amazing team, that's dedicated and focused on improving employee & patient outcomes!

Overview

7
7
years of professional experience

Work History

Patient Connection Concierge

Atrium Healthcare
Waxhaw
01.2022 - Current
  • Managed scheduling of appointments, eligibility, and referrals.
  • Coordinated handling of medications and test results.
  • Facilitated processing of FMLA/Disability paperwork.
  • Providing encouragement and a peaceful atmosphere.
  • Works as a team player, consistently achieving departmental goals and metrics.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fulfilled patient requests according to specific service line and/or department directives.
  • Maintains an expert working knowledge of database applications while ensuring patient privacy.
  • Presented findings to management, and fielded questions to help refine strategies.

Certified Medical Assistant

MUSC Pediatrics
Lancaster
12.2017 - 01.2022
  • Conducted training for employees for clinical response.
  • Collaborated in sessions focused on workflow improvement and patient results.
  • Conducted triage, gathered medical history, chief complaints, and measured vital signs.
  • Performed phlebotomy tasks, administered various medications, and vaccinations.
  • Conducted a range of CLIA-waived diagnostic tests, EKGs, hearing, and vision screenings with precision.
  • Assisted in suture/stitch removal under the direction of a physician.
  • Processed orders and managed inventory of medical and cleaning supplies, lab equipment, and DHEC vaccines, ensuring adequate stock levels were maintained at all times.

Education

Associate of Science - Business

University of South Carolina Lancaster
05-2025

Medical Assistant

York Technical College
05-2005

Skills

  • Strong work ethic
  • Strong interpersonal skills
  • Collaborative Team Member
  • Critical thinking and decision making
  • Exceptional Customer Support
  • Time management
  • Professionalism
  • High-quality care

Accomplishments

  • Recognized for agility in efficient resourcefulness and a goal-oriented approach that enhances patient satisfaction.
  • Consistently exceeds individual performance goals
  • Medallia in 90th percentile

References

References available upon request.

Timeline

Patient Connection Concierge

Atrium Healthcare
01.2022 - Current

Certified Medical Assistant

MUSC Pediatrics
12.2017 - 01.2022

Associate of Science - Business

University of South Carolina Lancaster

Medical Assistant

York Technical College

Similar Profiles

CREATE PROFILE
Rushaunda Truesdale