Ruth Owusu
North Augusta
Summary
Customer service professional with experience in delivering high-quality support and fostering positive customer interactions. Known for effective problem-solving, adaptability, and strong communication skills. Reliable team player focused on achieving results and exceeding expectations. Skilled in managing customer inquiries, resolving issues, and maintaining satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Host/Retail Cashier
Walmart
06.2023 - 01.2025
- Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
- Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
- Contributed to company growth by proactively identifying areas for process optimization within the department.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.
Education
Associate of Applied Science - Marketing Management
Augusta Technical College
Augusta, GA05-2025
Skills
- Customer focus
- Complaint handling
- Building rapport
- Assertiveness
Languages
English
Professional Working
Twi
Native or Bilingual
Timeline
Customer Service Host/Retail Cashier
Walmart
06.2023 - 01.2025
Associate of Applied Science - Marketing Management
Augusta Technical College
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