Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Ryan Donahoe

Summerville,WI

Summary

Dynamic Installer Sales Specialist with extensive automotive knowledge and a proven track record at Oreilly Auto Parts. Skilled in building customer relationships and enhancing service efficiency. Recognized for leadership and problem-solving abilities, consistently delivering exceptional customer service while managing complex orders and payments. Committed to driving business growth through dedication and attention to detail.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Installer Sales Specialist

Oreilly Auto Parts
03.2022 - Current
  • Provided expert guidance on automotive parts and accessories to drive sales performance.
  • Work directly with the store manager and a team of drivers to provide parts and fast deliveries to our professional customers.
  • Build lasting relationships with all professional customers.
  • Grow the professional side of our business and continue to break records and goals. I have been awarded Top 5 sales people in the south eastern region since march of 2022.
  • Assist team with inventory needs, and retail customers when needed.

Assistant Store Manager

Oreilly Auto Parts
02.2020 - 03.2022
  • Returned to this position after successfully managing the Ravanel, SC location for personal reasons.

Store Manager

Oreilly Auto Parts
04.2017 - 02.2020
  • Used management skills and automotive knowledge to improve store and win store of the year in 2018.
  • Conducted regular performance evaluations, providing constructive feedback to improve employee productivity and morale.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally.
  • Assisted with hiring, training and mentoring new staff members.
  • Provided excellent customer service on both retail and professional side of the business.
  • Oversaw daily operations, ensuring efficient inventory management and timely product availability.

Assistant Store Manager

Oreilly Auto Parts
04.2014 - 04.2017
  • Assisted in training and mentoring new staff to enhance team performance and service quality.
  • Streamlined customer service processes, improving response times and overall satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Used extensive automotive knowledge to better serve our retail and professional customers.

Assistant Store Manager

Oreilly Auto Parts
04.2013 - 04.2017
  • Resolved customer complaints promptly, maintaining high satisfaction levels through effective problem-solving techniques.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Used automotive knowledge and skills to better serve customer needs.

Assistant Store Manager

Advance Auto Parts
01.2010 - 03.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and keeping displays up to date.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Technician

Tuffy Auto Service
03.2007 - 01.2010
  • Diagnosed and repaired vehicles.
  • Worked with other technicians to help and or learn new skills and complete repairs in a timely manner.
  • Spoke with customers about issues with there vehicles to help them better understand the importance of the repairs.
  • Fluid services, tune ups, engine repairs, brake work, chassis repairs, wheel alignments, ect.

Education

Associate of Science - Automotive Technology

Trident Technical College
North Charleston, SC
10.2008

Skills

    - Parts and automotive knowledge

    - Computer and catalog navigation

    - Leadership

    - Communication

    - Dedication

    - Problem solving

    - Customer Service

    - Time management

    - Attention to detail

    -Research

Accomplishments

    - With the help of my team I have grown our professional business to record sales, finishing every month as a top 10 sales person in the region which included over 75 stores across the south east.

    - I have built more customer relations at our location than anyone else in my position prior.

    - Lead our store to multiple goals and sales records.

Certification

Certified Parts Professional

Interests

  • Auto Repair/Restoration
  • Backpacking and Hiking
  • I like trying new recipes and food trends
  • Road Trips
  • Personal Development and Self-Improvement
  • Watching Movies and TV Shows
  • I like working with my hands and fixing things
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Installer Sales Specialist

Oreilly Auto Parts
03.2022 - Current

Assistant Store Manager

Oreilly Auto Parts
02.2020 - 03.2022

Store Manager

Oreilly Auto Parts
04.2017 - 02.2020

Assistant Store Manager

Oreilly Auto Parts
04.2014 - 04.2017

Assistant Store Manager

Oreilly Auto Parts
04.2013 - 04.2017

Assistant Store Manager

Advance Auto Parts
01.2010 - 03.2013

Technician

Tuffy Auto Service
03.2007 - 01.2010

Associate of Science - Automotive Technology

Trident Technical College

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Ryan Donahoe