Ryan Douglass
Lexington,SC
Summary
Seeking a Technical Response Center Supervisor position to mentor and grow a self-sufficient team. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
17
17
years of professional experience
Work History
Lead Technical Support Analyst
Daikin Applied
12.2018 - Current
- Troubleshoot and resolve critical cases to ensure the customer is made whole
- Develop technical documentation and service literature.
- Engages in vigorous discussion to boost product quality
- Indirect team leader
- Develops team members and holds them accountable to maintain DAA values.
- Developed comprehensive knowledge base articles to assist both end-users and fellow analysts in resolving common issues.
- Built strong relationships with key stakeholders across the organization, fostering trust and ensuring seamless collaboration.
HVAC Technician
Hoffman and Hoffman Mechanical Solutions
05.2013 - 12.2018
- New install commissioning for Daiken Applied, Lennox, Greenheck, ABB, and Evapco
- Provide technical support for customers and contractors
- Owner training for Daiken Applied, Lennox, Greenheck, ABB, and Evapco
- Troubleshoot and repair electrical circuits, digital and PLC controls, scroll chillers, pumps, and boilers
- Experience working in industrial and manufacturing environments.
HVAC Technician
W.O. Blackstone
01.2010 - 05.2013
- Installation and maintenance of HVAC equipment and air compressors
- Utilized wiring diagrams and blueprints
- Trained to lock out and tag out equipment
- Experience in repairs of equipment: compressors, motors, gas regulators, domestic and chill water pumps, cooling towers and heat exchangers.
Inbound Unload Supervisor
United Parcel Service
10.2006 - 05.2011
- Built teamwork skills
- Utilized strategic planning to increase productivity
- Maintained an organized, safe, and efficient work environment
- Provided constructive feedback and coaching to fellow employees.
Education
Daiken Applied Rebel, Daiken Rooftop, Daikin Intelligent Solutions EPA, ABB, Greenheck -
Factory Training
OSHA 10, CPR/AED, Arc Flash -
Safety Training
Heating, Ventilation, Air Conditioning and Refrigeration -
Midlands Technical College
West Columbia, SC12.2010
Diploma -
Airport High School
West Columbia, SC05.2007
Skills
- Performance Monitoring
- Multitasking
- Customer Service
- Decision Making
- Adaptability
- Technical Expertise
Timeline
Lead Technical Support Analyst
Daikin Applied
12.2018 - Current
HVAC Technician
Hoffman and Hoffman Mechanical Solutions
05.2013 - 12.2018
HVAC Technician
W.O. Blackstone
01.2010 - 05.2013
Inbound Unload Supervisor
United Parcel Service
10.2006 - 05.2011
Daiken Applied Rebel, Daiken Rooftop, Daikin Intelligent Solutions EPA, ABB, Greenheck -
Factory Training
OSHA 10, CPR/AED, Arc Flash -
Safety Training
Heating, Ventilation, Air Conditioning and Refrigeration -
Midlands Technical College
Diploma -
Airport High School
Similar Profiles
Kevin Lamont Kernodle IIKevin Lamont Kernodle II
Machinist at Daikin AppliedMachinist at Daikin Applied
Thomas KostelniThomas Kostelni
Brazer at Daikin AppliedBrazer at Daikin Applied
Rubén R ArciaRubén R Arcia
Administrative Coordinator at Daikin AppliedAdministrative Coordinator at Daikin Applied