Ryan Fertel
Sales Associate/Manager
Conway
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Urban DK
09.2020 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Associate
Shelby Investments
11.2018 - 08.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Urban DK
02.2013 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
GED -
Sussex County Community College
Newton, NJ 05.2001 -
Skills
Team leadership
Operations management
Performance management
Staff development
Vendor management
Conflict resolution
Regulatory compliance
Customer relationship management (CRM)
Staff management
Complex Problem-solving
Attention to detail
Schedule preparation
Inventory management
Certification
Up to date in all UPS required training.
Timeline
Manager
Urban DK
09.2020 - 03.2025
Sales Associate
Shelby Investments
11.2018 - 08.2020
Manager
Urban DK
02.2013 - 07.2018
GED -
Sussex County Community College
05.2001 -
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