Ryan Frock
Boiling Springs,SC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
Amstan Logistics / American Standard
01.2024 - Current
- Direct support for current account managers. Managing current Amstan accounts on a daily basis consisting of but not limited to building and executing live loads for customers, quoting potential loads for customers, problem resolution, and expanding relationships with current customers.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Executive
Amstan Logistics / American Standard
03.2022 - 01.2024
- Responsible for sourcing and winning new freight customers from beginning to end
- Additional responsibilities include managing existing accounts while penetrating existing business, expanding customer relationships and sourcing new carriers to serve current customers
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Account Executive
United Parcel Service (UPS)
06.2019 - 11.2021
- Responsible for achieving assigned sales plan by generating profitable UPS Small Package revenue growth through the development of new business and the retention of existing business within territory
- Grew territory from 79% effective in 2019 to 138% effective in 2021
- FY'21 - Exceeded growth plan of 3.5%
- FY'21 - Exceeded quota in all 3 categories: Volume, Revenue, Rev
- Per Piece (RPP)
- FY'21 - #3 ranked Account Executive out of ~375 UPS Account Executives
- FY'20 - Exceeded growth plan of 2.5%
- FY'20 - Exceeded quota in 2/3 categories: Volume & Revenue
- FY'20 - #11 ranked Account Executive out of ~375 UPS Account Executives.
Inside Sales Representative
United Parcel Service (UPS)
01.2019 - 05.2019
- Secure new UPS revenue from prospective accounts and deliver a steady stream of creative solutions to customers' transportation needs
- Graduated #1 from sales academy out of 75 attendees
- 165% effective to plan (March - May)
- Promoted to AE role within 3 months.
Defensive Backs Coach
Wade Hampton High School
07.2018 - 04.2019
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events or tours.
- Assisted head coach with game planning and strategy for effective defensive plays against various opponents.
- Evaluated players'' progress throughout the season using objective metrics, providing constructive feedback during regular one-on-one meetings.
Package Car Delivery Driver
United Parcel Service (UPS)
10.2015 - 09.2018
- Navigate designated routes quickly and efficiently to ensure timely deliveries of customer’s packages
- Broke record for Stops per on route hour (SPORH)
- 3 years safe driving.
Assistant Store Manager
Under Armour
03.2010 - 08.2012
- Provide customer service by greeting and assisting customers and responding to inquiries as well as complaints.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
BA - General Science -
Greenville Technical College
Greenville, SC01.2015
Chemistry -
Erskine College
Due West, SC01.2014
Skills
- Account Management
- Customer Relationships
- Adaptability
- Decision Making
- Self-Motivated
- Leadership
- Problem Solving
- Microsoft Office
- Negotiation
- Customer Service
- Teamwork and Collaboration
- Documentation And Reporting
Timeline
Account Manager
Amstan Logistics / American Standard
01.2024 - Current
Account Executive
Amstan Logistics / American Standard
03.2022 - 01.2024
Account Executive
United Parcel Service (UPS)
06.2019 - 11.2021
Inside Sales Representative
United Parcel Service (UPS)
01.2019 - 05.2019
Defensive Backs Coach
Wade Hampton High School
07.2018 - 04.2019
Package Car Delivery Driver
United Parcel Service (UPS)
10.2015 - 09.2018
Assistant Store Manager
Under Armour
03.2010 - 08.2012
BA - General Science -
Greenville Technical College
Chemistry -
Erskine College
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