Ryan Joppich
Johns Island
Summary
Personable and motivated individual experienced in building strong relationships with and providing positive, memorable experiences for guests. Well versed in a variety of aspects of hospitality management from administrative duties, to leadership and team building. Strong personal emphasis in the face-to-face side of the industry, and promoting a strong brand image to consumers as well as other businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jasmine Porch- Assistant Manager
The Sanctuary Hotel At Kiawah Island Golf Resort
01.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased beverage sales through creative management of wine and cocktail lists
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Food and Beverage Manager in Training
The Sanctuary Hotel At Kiawah Island Golf Resort
10.2022 - 01.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Assisted in beverage training program, as well as updates to beverage offerings
- Acted as Manager on Duty and maintained a strong presence on the floor, motivating and assisting my team to to maintain Forbes standards
Internship - Food and Beverage Manager
The Greenbrier Resort
06.2022 - 09.2022
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolved customer complaints involving food or beverage quality and service.
Restaurant Waiter
Lenora's Restaurant
02.2021 - 05.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Science - Hospitality Management
University of Mississippi
University, MS05.2022
High School Diploma -
Bishop O'Connell High School
Arlington, VA05.2017
Skills
- Relationship Building
- Verbal and Written Communication
- Reliable and Responsible
- Transactions and Cash Handling
- Team Player
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Detail-Oriented
- Multitasking and Prioritization
Affiliations
Represented the Department of Nutrition and Hospitality Management to prospective students
Ole Miss Ambassadors for Southern Hospitality Member
Food Chair for Phi Kappa Tau, Delta Gamma Chapter 2018-2020
Chaplain for Phi Kappa Tau, Delta Gamma Chapter 2019-2020
Certification
ServSafe Food Manager Certified
ServSafe Alcohol Certified
Cvent Supplier Network Certified
Timeline
Jasmine Porch- Assistant Manager
The Sanctuary Hotel At Kiawah Island Golf Resort
01.2023 - Current
Food and Beverage Manager in Training
The Sanctuary Hotel At Kiawah Island Golf Resort
10.2022 - 01.2023
Internship - Food and Beverage Manager
The Greenbrier Resort
06.2022 - 09.2022
Restaurant Waiter
Lenora's Restaurant
02.2021 - 05.2022
Bachelor of Science - Hospitality Management
University of Mississippi
High School Diploma -
Bishop O'Connell High School
ServSafe Food Manager Certified
ServSafe Alcohol Certified
Cvent Supplier Network Certified
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