Dynamic professional with extensive experience in customer service and hospitality. Proven ability in relationship management and knowledge of accounting principles. Skilled in Microsoft Office Suite and bookkeeping.
Overview
8
8
years of professional experience
Work History
Bartender
Jianna
09.2024 - 08.2025
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Obtained and managed cash bank.
Balanced bar inventory knowledge with accommodations of guest needs and preferences.
Personal Trainer
N/A
05.2023 - 08.2024
Managed client profiles and progress on Microsoft Word and Excel.
Communicated with clients on Microsoft Outlook.
Tracked business revenues, expenses, and invoices in Quickbooks.
Curated appropriate program based on client needs, goals, and preferences.
Bartender/Server
Pelican Pete's Tiki Bar and Grill
05.2017 - 08.2024
Consolidated many tasks while avoiding unnecessary delays or errors.
Served high customer volumes while being amenable to unexpected changes.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Team Lead
Academy Sports + Outdoors
08.2021 - 04.2022
Resolved customer service issues using company processes and policies and provided updates to customers.
Provided understanding of company credit cards regarding cash back and payments.
Demonstrated ability to de-escalate difficult situations with customers in an appropriate manner.
Handled and reconciled cash.
Education
Bachelor of Science - Accounting And Data Analysis
Liberty University
Lynchburg, VA
05-2026
Skills
Microsoft Office Suite
Relationship Management
Financial Principles
Accounting Principles
Bookkeeping knowledge
Timeline
Bartender
Jianna
09.2024 - 08.2025
Personal Trainer
N/A
05.2023 - 08.2024
Customer Service Team Lead
Academy Sports + Outdoors
08.2021 - 04.2022
Bartender/Server
Pelican Pete's Tiki Bar and Grill
05.2017 - 08.2024
Bachelor of Science - Accounting And Data Analysis