Ryan Megliss
Summerville
Summary
Experienced professional with a solid foundation in technical troubleshooting and equipment maintenance. Known for building strong customer relationships and optimizing service department workflows to drive operational success.
Overview
12
12
years of professional experience
Work History
Generator Service Manager
Charleston Electric
Summerville
06.2024 - Current
- Managed daily operations of service department to ensure smooth workflow.
- Trained and supervised service staff to enhance customer support skills.
- Coordinated scheduling of service appointments for optimal efficiency.
- Communicated with customers to address inquiries and resolve issues promptly.
- Implemented safety protocols to ensure a secure working environment.
- Assisted in developing training materials for new hires in the service team.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed daily fleet operations and scheduling for efficient vehicle utilization.
- Coordinated maintenance schedules to ensure fleet readiness and compliance.
Lead Generator Technician
Charleston Electric
Summerville
06.2023 - 06.2023
- Maintained up-to-date knowledge of industry trends and competitive landscape.
- Maintained, repaired, and installed Generac generators.
- Built relationships with potential customers to understand their needs and suggest suitable products and services.
- Performed generator troubleshooting and diagnostics of equipment.
- Carried out scheduled and routine maintenance on small and large generators.
CNC Machinist
Zeltwanger LP
North Charleston
05.2014 - 06.2023
- Operated CNC machines to produce precision components and parts.
- Interpreted blueprints and technical drawings for accurate machining.
- Conducted quality inspections to ensure product specifications were met.
- Maintained equipment by performing routine maintenance and troubleshooting issues.
- Adhered to safety protocols while operating machinery in a manufacturing environment.
- Calculate dimensions and tolerance using knowledge of mathematics and instruments such as micrometers or vernier calipers.
Education
Post-Graduate Certificate - GMAW And FCAW Welding
Arc Labs Welding
Hanahan, SC02-2020
Skills
- Generac Protector certified
- Employee supervision
- Staff management
- Equipment maintenance
- Customer service
- Fleet management
- Safety compliance
- Technical troubleshooting
- Inventory management
Timeline
Generator Service Manager
Charleston Electric
06.2024 - Current
Lead Generator Technician
Charleston Electric
06.2023 - 06.2023
CNC Machinist
Zeltwanger LP
05.2014 - 06.2023
Post-Graduate Certificate - GMAW And FCAW Welding
Arc Labs Welding