Ryan Thames
Ladson,SC
Summary
Friendly Bartender with exceptional customer service and communication skills. Successful in delivering high quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender
Hoptown Brewing Company
02.2021 - Current
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Keep alcoholic beverages well-stocked and organized to meet expected demands.
- Manage cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Maintain clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Verify drinking age requirements of customers by carefully reviewing proper identification.
- Uphold strict regulations for safe alcohol service.
- Keep detailed inventories and notify management of ordering needs for liquor, beer, wine, and bar supplies.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhance customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Close out cash register and prepare cashier report at close of business.
Sales Associate
LKN Graphics
03.2018 - 03.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Examined, stitched, collated, repaired, and bound publications for clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Guest Relations & Security
The Carolina Panthers
07.2014 - 02.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Oversaw fast-paced front desk operations and guests' needs at busy stadium facility.
- Coordinated special events and VIP visits, ensuring smooth operations and memorable experiences for guests.
- Mitigated potential conflicts by proactively identifying areas of concern before they became problematic for guests.
- Responded promptly to unpleasant guest interactions, when needed.
- Supported fellow team members in every situation.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC06.2014
Skills
- Highly Reliable
- Craft Beer Knowledge
- Exceptional Customer Service
- Outgoing Personality
- Monitoring Alcohol Consumption
- Professional Work Standards
Certification
RASP ~ Responsible Alcohol Server Program of NC
Timeline
Lead Bartender
Hoptown Brewing Company
02.2021 - Current
Sales Associate
LKN Graphics
03.2018 - 03.2020
Guest Relations & Security
The Carolina Panthers
07.2014 - 02.2019
High School Diploma -
Lake Norman High School
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