Summary
Overview
Work History
Education
Skills
Timeline
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Ryeisha Martinez

Columbia

Summary

Dependable and detail-oriented professional with a strong focus on accuracy, efficiency, and speed in data entry and data management tasks. Proven expertise in database maintenance, information verification, and document processing with minimal errors. Highly organized and self-motivated with excellent time management skills, ideally suited for remote work. Brings a solid work ethic, confidentiality, and a commitment to producing high-quality results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Retention Specialist

TELEPERFORMANCE
Columbia
01.2024 - Current
  • Provide personalized support and handle sensitive data with accuracy and confidentiality.
  • Conduct data analysis to track customer retention trends and key performance metrics.
  • Maintain accurate records of customer interactions and loyalty program outcomes.
  • Perform administrative tasks with minimal supervision in a fully remote setting.

Medical Lab Billing Associate

PRISMA HEALTH SYSTEMS
Columbia
01.2019 - 01.2024
  • Processed and reviewed high volumes of invoices, ensuring data accuracy and timely payments.
  • Maintained detailed and organized records, cross-referencing databases to resolve discrepancies.
  • Collaborated with internal teams to streamline data processes and improve billing accuracy.
  • Handled confidential patient and financial data in compliance with privacy standards.

Collections Representative

RECEIVABLE SOLUTIONS, INC.
Columbia
01.2017 - 01.2019
  • Managed customer accounts and maintained accurate records using database tools.
  • Prepared and processed payment plans, ensuring proper documentation of all transactions.
  • Utilized strong written communication skills to follow up with customers and document outcomes.

Education

Associate of Science - Criminal Justice

Columbia Southern University
12.2023

Skills

  • Data Entry and Verification
  • Data Management and Database Maintenance
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Document Review and Processing
  • Recordkeeping and Data Auditing
  • Policy Interpretation and Application
  • Trend Tracking and Reporting
  • Accuracy and Attention to Detail
  • Time Management and Prioritization
  • Remote Work Best Practices

Timeline

Retention Specialist

TELEPERFORMANCE
01.2024 - Current

Medical Lab Billing Associate

PRISMA HEALTH SYSTEMS
01.2019 - 01.2024

Collections Representative

RECEIVABLE SOLUTIONS, INC.
01.2017 - 01.2019

Associate of Science - Criminal Justice

Columbia Southern University

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