Sabrina Brooks
Laurens
Summary
Customer Service with over 5 years of experience, excelling in training and leadership roles within high-paced environments. Demonstrates exceptional skills in customer service, cash handling, and digital literacy, with a proven track record of enhancing team performance and customer satisfaction. Aspires to leverage expertise in a dynamic setting to further innovate and streamline service processes.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks Corp.
05.2021 - Current
- Train new baristas, ensuring consistent quality and service.
- Provided positive experience and customer service.
- Manage weekly tip distribution efficiently.
- Enhance customer satisfaction through personalized service.
- Develop team collaboration to improve store operations.
- Mentored new baristas, fostering a supportive learning environment that enhances team cohesion and service quality.
- Introduced a new training module for barista skills, resulting in marked gains in staff efficiency and service speed.
Cashier
Ingles Co
08.2019 - 08.2020
- Processed transactions efficiently, ensuring accurate daily register reconciliation.
- Enhanced customer satisfaction through prompt service and problem-solving skills.
- Utilized attention to detail in scanning and handling cash, minimizing errors.
- Maintained a clean work environment, contributing to a positive shopping experience.
Education
Bachelors of Art - History
Southern New Hampshire University
Manchester, NHBachelor of Arts - History
Arizona State University
Tempe, Arizona01.2024
Bachelor Of Arts - Communication
North Greenville University
Tigerville, South Carolina06.2021
High School Diploma -
Laurens District 55 High School
Laurens, South Carolina06.2020
Skills
- Customer Service (Expert)
- Leadership (Skillful)
- Digital Literacy (Skillful)
- Multitasking (Skillful)
- Time Management (Expert)
- Training (Experienced)
ADDITIONAL INFORMATION
- LEADERSHIP ACTIVITIES
- Student Council
- Newspaper
- Yearbook
- FBLA (Future Business Leaders of America)
- Raider NewsChannel
- Interact club
Timeline
Barista
Starbucks Corp.
05.2021 - Current
Cashier
Ingles Co
08.2019 - 08.2020
Bachelor of Arts - History
Arizona State University
Bachelors of Art - History
Southern New Hampshire University
Bachelor Of Arts - Communication
North Greenville University
High School Diploma -
Laurens District 55 High School
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