Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Peterson

Tega Cay

Summary

Dynamic Branch Manager at Enlyte/Genex with expertise in financial analysis and customer relationship management. Proven track record in driving branch profitability and enhancing client loyalty through strategic data analysis and effective team building. Skilled in employee training, fostering a high-performance culture that resolves issues efficiently and elevates service standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

Enlyte/Genex
05.2024 - Current
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Resolved escalated customer complaints in a timely manner.

Dedicated Supervisor for SFC

Enlyte/Genex
01.2024 - 05.2024
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.

Supervisor, Genex Affiliate Alliance

Enlyte/Genex
10.2014 - 01.2024
  • Facilitated training sessions for new employees on company policies and procedures.
  • Trained new employees on company policies and procedures.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Education

Master of Science - Rehabilitation Counseling

University of South Carolina
Columbia, SC
05-2004

Bachelor of Arts - Psychology

Coker University
Hartsville, SC
05-2002

Skills

  • Customer relationship management
  • Financial analysis
  • Team building
  • Employee training
  • Data analysis
  • Regulatory compliance

Certification

  • Certified Rehabilitation Counselor
  • Qualified Rehabilitation Counselor (NC)

Timeline

Branch Manager

Enlyte/Genex
05.2024 - Current

Dedicated Supervisor for SFC

Enlyte/Genex
01.2024 - 05.2024

Supervisor, Genex Affiliate Alliance

Enlyte/Genex
10.2014 - 01.2024

Master of Science - Rehabilitation Counseling

University of South Carolina

Bachelor of Arts - Psychology

Coker University

Similar Profiles

CREATE PROFILE
Sabrina Peterson