Sabrine Smalls
Summerville
Summary
Encouraging manager and analytical problem-solver with talents leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Department Manager
Delaware North
05.2014 - 07.2025
- Managed senior-level personnel working in sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
SSP America
01.2006 - 05.2014
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- QC
- QA
- Training and development
- Performance evaluation
Timeline
Department Manager
Delaware North
05.2014 - 07.2025
Assistant Manager
SSP America
01.2006 - 05.2014
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