Sadie Singleton
Columbia
Summary
Organized Office Clerk facilitating jobs of office professionals. Receives calls, delivers notes and directs guests, improving experiences for out-of-office contacts and simplifying work for in-house staff.
Overview
26
26
years of professional experience
Work History
Patient Administration Coordinator @ Floyd Brace
Snelling Staffing
06.2024 - Current
- Customer service including performing all tasks relative to in-house communications with the patient/referral source
- Answers incoming phone calls, receives doctor's prescriptions, responds to patient/client questions, services walk in customers and assists in scheduling appointments for patients/clients based on availability of appropriate staff
- Sets up and maintains patient records, electronic and/or manual
- Verifies private insurance, Medicare, Medicaid, workman's comp and/or other payment or funding sources for benefits and eligibility
- Clears previous day's patient visits and reviews paperwork for completeness and accuracy per billing guidelines
- Prepares for the next day's patient visits and ensures that all required items have arrived
- Ensures that files are kept current or placed in inactive status
- Requests assignment of benefits, prescriptions, letters/certificates of medical necessity, and other required information
- Communicates problems or concerns with management
- Performs other duties as assigned
Cashier/Bakery Clerk
Publix
11.2018 - Current
- Packaged freshly packed goods such as cookies, pastries, and muffins for sale
- Keep store shelves, racks and bins presentable with frequent resets
- Avoided spoilage in baked goods and supplies through proper rotation
- Answer phones and assist customers with questions/orders with friendly, knowledgeable support
- Maintain cleanliness and organization of bakery display cases, countertops, and work areas
- Packaged, priced and labeled products to ready items for sale
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Administrative Clerk
Beaufort County Alcohol and Drug Abuse Department
01.2008 - 04.2024
- Answer phones and assist clients/potential clients with questions about services provided by the agency
- Completed accurate transactions for payments received
- Open, sorted and routed incoming mail and packages to staff
- Submitted Federal Monthly Treatment Reports created on a Excel Spreadsheet for reimbursement for services rendered
- Performed data entry tasks to update clients records
- Trained new Admin staff members in agency policies and procedures
- Verified insurance eligibility before inputting information into the ECR system to minimize errors and discrepancies
- Greet clients/customers in a welcoming environment and provided support and handled routine needs and special concerns
- Managed and maintained conference room schedule
- Reviewed documents for accuracy prior to distribution or filing
- Monitored inventory supply and submitted to supervisor to be ordered
- Scheduled appointments
- Operated office equipment such as copiers, printers, fax machines
- Greeted visitors at front desk and provided assistance or directed them to appropriate contact person within organization
Customer Service Representative
Ambassador Temp Agency
06.2005 - 01.2008
- Answered inbound calls to handle various concerns in regards to scheduled reservations
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Addressed and resolved customer concerns and complaints
WIC Clerk
Aiken County Health Department
07.2004 - 06.2005
- Answered phones, collected information through professional and timely communication
- Managed rolling caseload of eligibility assessments for economic service assistance programs
- Collected applicant and beneficiary information to make timely eligibility determinations
- Reviewed member files for discrepancies and updated electronic records
- Processed enrollment and service change forms for WIC program participants
- Interpreted and communicated policies and procedures to applicants
- Conducted interviews with clients to gather necessary information for determining program eligibility and entered in the system
- Addressed questions or concerns from clients regarding their application status or benefit amount
- Provided clients with clear explanations of their rights, responsibilities, and program requirements
Medical Records Clerk
North Augusta Health Department
09.2003 - 07.2004
- Processed requests for information and released information to persons or agencies according to regulations
- Completed clients' intake and discharge forms
- Prepared clinic charts for advance appointments and walk-ins
- Secured patient information according to HIPAA protocols by following strict procedures
Administrative Specialist
Allendale County Health 'Department
07.1999 - 07.2003
- Scheduled check ups/dental appointments for Medicaid eligible recipients ages 0-18 for the EPSDT program
- Verify Medicaid eligibility
- Cross train for Vital Records
- Print Immunization Certificates
- Pull and file Medical Records for appointments
- Data entry and filing
- Assist with Intake process on scheduled days
- Answered phone/assist customers with services provided
- Other duties as assigned
Education
Diploma -
Wade Hampton High School
Varnville, SC06.1981
Skills
- Database Entry
- Billing and Invoicing
- Routine Data Reporting
- Appointment Scheduling
- Office Support Services
Timeline
Patient Administration Coordinator @ Floyd Brace
Snelling Staffing
06.2024 - Current
Cashier/Bakery Clerk
Publix
11.2018 - Current
Administrative Clerk
Beaufort County Alcohol and Drug Abuse Department
01.2008 - 04.2024
Customer Service Representative
Ambassador Temp Agency
06.2005 - 01.2008
WIC Clerk
Aiken County Health Department
07.2004 - 06.2005
Medical Records Clerk
North Augusta Health Department
09.2003 - 07.2004
Administrative Specialist
Allendale County Health 'Department
07.1999 - 07.2003
Diploma -
Wade Hampton High School
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