SAHIL SINGH
Delhi
Summary
To secure a challenging position in a reputed organization & utlised my knowledge
and skills for the growth of organization and myself.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Internship
IHG crowne plaza hotel
New Delhi
- In my six month industrial training I use to work in close association with different departments like Front Office, Food and Beverage, Food Production and Housekeeping in hotel and I assisted in daily routines operations.
Front Desk Agent
Novotel & Pullman Aerocity
New Delhi
12.2022 - 03.2025
- Manage cash drawer responsibly throughout shift,Blocking of rooms as per the prefrence of the guest,
- Greeting guests upon arrival and provided them with outstanding customer service.
- Assisting guests with check-in, check-out, and room reservations.
- Answering incoming calls and inquiries from potential guests in a professional manner.
- Provideing information about the hotel's facilities, services, and nearby attractions to guests.
- Handleing cash payments for guest transactions accurately and efficiently.
- Maintaining an organized front office area by restocking supplies as needed.
- Resolving customer complaints in a timely manner to ensure customer satisfaction.
- Train new hires on proper use of computer systems and other front office equipment.
Front Office Executive
Pullman and Novotel
New Delhi
04.2025 - 09.2025
- Assisted in managing daily front office operations to facilitate efficient guest check-in and check-out processes.
- Provided excellent guest service by addressing requests, handling complaints, and responding to inquiries in a professional manner.
- Utilized PMS systems including WinHMS, Opera PMS, and Opera Cloud for managing reservations, billing, and room assignments.
- Collaborated with housekeeping, reservations, and various departments to deliver seamless guest experiences.
- Supported training and development of front office team members on SOPs, guest service standards, and system functionalities.
- Observed team performance and offered coaching to enhance service quality and operational efficiency.
- Contributed to achieving guest enrollment and loyalty program targets through proactive engagement with guests.
- Facilitated room upgrades and promoted hotel services to increase revenue and improve guest satisfaction.
- Oversaw cash handling, ensured billing accuracy, and performed daily financial reconciliations.
- Upheld high standards of guest satisfaction while adhering to hotel policies and brand guidelines.
- Executed VIP arrival processes, ensuring efficient group check-ins and personalized attention to special guest requests.
Front Desk Agent
Le Relax Hotels and Resorts
Seychelles
09.2025 - Current
- Greeted and assisted guests, ensuring positive first impressions and seamless check-in experiences.
- Managed reservations and room assignments using hotel management software to optimize occupancy rates.
- Provided information on local attractions and services, enhancing guest experience and satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high standards of customer service.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelors in Hotel And Tourism Management - Hospitality
UEI Global
New Delhi05.2022
Skills
Demonstrate an organised approach to work
- Adapts to changing situations & prioritize tasks
- Strive to exceed customer expectations, building loyalty and trust
- Willing to learn new skills & take on responsibilities
- Maintain focus & attention to detail, ensuring quality and accuracy
Certification
Awarded as Incredible Associate.
Awarded as Highest up-seller of the month.
Awarded for staying calm and professional in challenging situations.
Languages
English
Hindi
Accomplishments
I hereby declare that the information mentioned above is true to the best of my
knowledge and belief.
Timeline
Front Desk Agent
Le Relax Hotels and Resorts
09.2025 - Current
Front Office Executive
Pullman and Novotel
04.2025 - 09.2025
Front Desk Agent
Novotel & Pullman Aerocity
12.2022 - 03.2025
Internship
IHG crowne plaza hotel
Bachelors in Hotel And Tourism Management - Hospitality
UEI Global