Sam Johnson
Summerville
Summary
Energetic and personable individual with strong leadership abilities and knack for motivating teams. Possesses understanding of customer service principles and inventory management, combined with skills in sales strategy and staff training. Dedicated to driving store success and enhancing customer experience through effective management and innovative solutions.
Overview
3
3
years of professional experience
Work History
Santa's Village (Food and Retail) Manager- HFOL
Charleston County Parks and Recreation
Charleston, SC
09.2024 - Current
- Assisted in coordinating set-up and overseeing nightly functions as part of the Santa's Village Team, to enhance visitor experience at Holiday Festival of Lights.
Whirlin' Waters Operations Manager II
Charleston County Parks and Recreation
North Charleston, SC
03.2024 - Current
- Supervised food and beverage operations, optimizing service delivery and maintaining high standards across all waterpark facilities.
- Coordinated payroll processing and staff scheduling to ensure optimal workforce availability for peak summer operations.
- Established and enforced safety protocols to enhance compliance and minimize incidents.
- Enhanced operational standards through effective training of 100+ part-time staff on cash handling, food safety, customer service, and fostering a respectful workplace culture.
- Developed and monitored Whirlin' Waters concessions budget to ensure compliance with CCPRC standards.
- Executed inventory counts for Whirlin' Waters food operations to ensure accurate stock levels.
- Oversaw daily operations to uphold cleanliness, safety, and efficiency in accordance with SC Department of Agriculture regulations.
- Supported other operations managers for Whirlin' Waters and Wannamaker County Park, ensuring seamless daily operations during summer and off-season.
- Collaborated with management team to execute special events, including Inclusive Swim Nights, Dog Day Afternoon, and various private night rentals at the waterpark.
Wannamaker County Park Operations Aide
Charleston County Parks and Recreation
North Charleston, SC
03.2023 - 03.2024
- Executed opening and closing procedures for park facilities, ensuring all operational tasks were completed effectively.
- Conducted comprehensive data collection for attendance and revenue to enhance operational insights.
- Facilitated membership sales processes and provided timely responses to customer inquiries to enhance satisfaction.
- Facilitated training sessions and provided ongoing supervision for part-time staff to ensure operational efficiency.
- Ensured high levels of customer satisfaction through proactive service and support.
- Coordinated with team members to ensure successful management of large events.
- Analyzed and rectified problems swiftly, minimizing disruption to workflow and maintaining efficiency.
- Collaborated with team members to coordinate logistics and programming for Latin American festival.
Education
Bachelor of Arts - Early Childhood Education
University of South Carolina
Columbia, SC05-2021
Skills
- EMR certified
- Servsafe Manager Certified
- Proficient in EATEC, InfoGenesis, and Activenet
- Proficient in Microsoft 365
- Experienced in coordinating inventory from multiple vendors
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Cash management
- Inventory control
- Staff management
Project Experience
- Experience in completing the design review process, working with planning and development, as well as marketing to enhance aspects of the park.
- Experience creating new signs with Sign Source to make updates to the park.
- Successfully opened the new Pizza Trailer at Whirlin' Waters in 2024, increasing profits within concessions.
Timeline
Santa's Village (Food and Retail) Manager- HFOL
Charleston County Parks and Recreation
09.2024 - Current
Whirlin' Waters Operations Manager II
Charleston County Parks and Recreation
03.2024 - Current
Wannamaker County Park Operations Aide
Charleston County Parks and Recreation
03.2023 - 03.2024
Bachelor of Arts - Early Childhood Education
University of South Carolina