Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sam Lipscomb

Charleston

Summary

Dynamic Sr. Implementation Consultant at Cognizant with expertise in Salesforce CPQ and solution design. Recognized for optimizing processes and enhancing user experience through innovative flows. Proven ability in stakeholder management and training, driving successful project outcomes and earning a Sapphire Award nomination for exceptional customer feedback.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Implementation Consultant

Cognizant
04.2021 - Current
  • Lead front-end development and implementation of Salesforce CPQ Solution.
  • Developed and Optimized Salesforce flows and automation processes to streamline operations.
  • Developed screen flows to improve user experience, including order review for customer success managers, subscription merging, quote versioning, and many others.
  • Collaborated with key stakeholders daily to align Salesforce capabilities with business objectives.
  • Lead hypercare workstream after go-live, leading requirements gathering, solution design, build, and deployments.
  • Trained and onboarded new resources for post project support.
  • Built new Product SKUs, pricing, and quote documents utilizing Omnistudio, Conga, and Salesforce CPQ technologies.
  • Investigated and fixed bugs.
  • Recognized with a company-wide Sapphire Award nomination for excellent customer feedback.

Business Analyst

CGI Federal
05.2018 - 04.2021
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Education

Business Information Technology

Virginia Tech
Blacksburg, VA
05-2018

Skills

  • Salesforce Process Flows
  • Salesforce CPQ
  • Salesforce Apex
  • Solution Design
  • Interactive demo presentations
  • ERP system deployment
  • Software deployment
  • Experience with Agile frameworks
  • Business requirements analysis
  • System configuration
  • Data migration management
  • End-user training
  • Project documentation
  • Business process mapping
  • Stakeholder management

Certification

  • Salesforce Admin
  • Salesforce Platform App Builder
  • Salesforce AI Associate

Timeline

Sr. Implementation Consultant

Cognizant
04.2021 - Current

Business Analyst

CGI Federal
05.2018 - 04.2021

Business Information Technology

Virginia Tech

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