Samantha Bertino
Lyman
Summary
Dynamic sales associate with proven success at Big Lots, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective conflict resolution and upselling techniques. Strong cash handling skills complemented by a commitment to teamwork, consistently achieving sales targets and fostering a positive shopping environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
Lowes Home Improvement
07.2025 - 09.2025
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Aaron's
08.2024 - 06.2025
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Receptionist
ProSource Wholesale Flooring
04.2023 - 01.2024
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Processed incoming calls and messages, prioritizing urgent requests for timely response.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with planning office events and meetings for smooth execution.
Sales Associate
Lowes Home Improvement
06.2022 - 02.2023
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Trained new associates on product knowledge and customer service best practices to ensure consistent quality support.
- Monitored seasonal trends and customer preferences to inform restocking strategies and improve product offerings.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
Shift Leader
Five Below
02.2021 - 06.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored inventory levels, ensuring timely replenishment of supplies and materials.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate
Five Below
11.2020 - 02.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
Sales Associate
Big Lots
06.2020 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Furniture Manager
Big Lots
06.2019 - 06.2020
- Oversaw inventory management processes, ensuring optimal stock levels and timely replenishment.
- Trained and mentored team members on customer service excellence and product knowledge.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Implemented operational improvements, streamlining workflows and increasing efficiency in daily operations.
- Analyzed sales trends to inform purchasing decisions and adjust inventory accordingly.
- Collaborated with store management to develop sales goals and initiatives for the furniture department.
- Evaluated employee performance regularly, offering constructive feedback for improvement opportunities as needed.
Sales Associate
Big Lots
07.2018 - 06.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Harbor Freight Tools
08.2017 - 05.2018
- Educated customers on promotions and loyalty programs to increase engagement.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Big Lots
01.2015 - 11.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays, ensuring cleanliness and organization.
- Collaborated with team members to achieve sales goals and improve customer service.
- Monitored inventory levels, assisting in restocking efforts as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Nail Technician
Self Employed
11.2014 - 01.2015
- Provided personalized nail care services to enhance client satisfaction and retention.
- Maintained a clean and organized workspace to ensure compliance with health and safety regulations.
- Assisted clients in selecting nail designs and colors, fostering a tailored experience.
- Utilized high-quality tools and products to deliver precise manicures and pedicures.
- Developed strong client relationships through effective communication and follow-up services.
Roadside Advertiser
Little Caesars Pizza
01.2013 - 03.2013
- Adapted to various outdoor environments, ensuring visibility and impact of marketing displays.
- Demonstrated effective communication skills while engaging passersby with promotional signage.
- Observed customer reactions to refine approaches for maximizing engagement with promotions.
- Used enthusiasm and movement to attract attention of passing motorists or pedestrians.
Education
GED -
Cypress Lake High School
Fort Myers, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Relationship building
- Stocking and receiving
- Cash register operation
- Store opening and closing
- Conflict resolution
- Complex Problem-solving
- Cold calling
- Sales pipeline management
- Task prioritization
Timeline
Sales Associate
Lowes Home Improvement
07.2025 - 09.2025
Sales Associate
Aaron's
08.2024 - 06.2025
Receptionist
ProSource Wholesale Flooring
04.2023 - 01.2024
Sales Associate
Lowes Home Improvement
06.2022 - 02.2023
Shift Leader
Five Below
02.2021 - 06.2022
Sales Associate
Five Below
11.2020 - 02.2021
Sales Associate
Big Lots
06.2020 - 02.2021
Furniture Manager
Big Lots
06.2019 - 06.2020
Sales Associate
Big Lots
07.2018 - 06.2019
Sales Associate
Harbor Freight Tools
08.2017 - 05.2018
Sales Associate
Big Lots
01.2015 - 11.2017
Nail Technician
Self Employed
11.2014 - 01.2015
Roadside Advertiser
Little Caesars Pizza
01.2013 - 03.2013
GED -
Cypress Lake High School