Dynamic Director with expertise in strategic planning and people management. Proven track record in enhancing mental health service delivery and developing high-performing teams.
Results-driven professional with a strong foundation in relationship building and effective communication. Known for leading strategic initiatives that align departmental goals with community needs while driving continuous improvement through mentorship and collaboration.
Overview
17
17
years of professional experience
Work History
Director Support Staff/ Team Leader
South Carolina Department of Mental Health
Bishopville, SC
08.2021 - 03.2025
Developed and implemented policies to improve operational efficiency within department workflows.
Led strategic initiatives to enhance mental health service delivery across multiple programs.
Coordinated training sessions for staff to promote best practices in mental health care services.
Analyzed program performance metrics to inform decision-making and drive continuous improvement.
Fostered collaboration among stakeholders to align departmental goals with community mental health needs.
Oversaw budget management, ensuring resource allocation aligned with strategic priorities and program objectives.
Mentored emerging leaders within the organization, promoting professional development and succession planning.
Advocated for policy changes that positively impacted mental health regulations and funding opportunities.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Answering phone calls from patients family and staff and scheduled appointments
Developed and managed employee work schedules to optimize operations
Home Health Aide
Daughter's Touch
Sumter, SC
04.2008 - 04.2022
Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
Administered medications according to prescribed schedules, maintaining accurate records of client health.
Assisted clients with mobility challenges, implementing safe transfer techniques to enhance independence.
Collaborated with healthcare professionals to develop personalized care plans for diverse client needs.
Monitored vital signs and reported changes in health status to supervising nurses for timely interventions.
Trained new staff on proper caregiving techniques and company protocols, fostering a supportive team environment.
Implemented infection control measures to maintain hygiene standards within client homes, promoting overall wellness.
Developed strong relationships with clients and families, enhancing trust and improving the quality of care provided.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Support Staff Team Leader, Client Legal Services, Allstate Insurance Company at LAW OFFICE OF RACHEL VICARISupport Staff Team Leader, Client Legal Services, Allstate Insurance Company at LAW OFFICE OF RACHEL VICARI
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Supplemental Instruction Leader/Office Support Staff Member at Louisiana State UniversitySupplemental Instruction Leader/Office Support Staff Member at Louisiana State University