Samantha Clayton
Columbia
Summary
Seasoned Customer and Dispatching Service Representative with background in coordinating efficient routes, managing customer inquiries, and resolving service issues. Demonstrates strong problem-solving skills coupled with ability to remain calm under pressure. Led team initiatives to improve customer satisfaction ratings and streamline dispatch operations in previous roles. Strengths include exceptional communication, multitasking capabilities, and commitment to delivering high-quality customer service.
Overview
15
15
years of professional experience
Work History
Housekeeper
Self employed
Columbia
- Current
- Private Housekeeping
- 10 plus years of experience
Dispatcher
WO Blackstone
Columbia
2023.11 - 2024.11
- Answered all incoming phone calls and emails from customers
- Created & managed technicians schedule
- Scheduled all installs
- Managed monthly calendar for routine maintenances, and repairs
- Scheduled all plumbing jobs & repairs
- Set up cranes & portable coolers with vendors
- Ordered all filters for maintenances
Sales Coordinator
Cassell Brothers Heating & Cooling
Columbia
2020.06 - 2022.03
- Managed dispatch board for sales
- Created & provided estimates to customers
- Customer complaints
- Created & recorded all commissions into excel for sales.
- Point of contact for all sales calls & scheduling
- Plumbing coordination
- Managed sold estimates & install
- Registered products for warranty
- Recorded all sales for each day
Dispatcher/Customer Service Agent
Johnson Controls, HVAC
2019.10 - 2020.04
- Scheduled service requests with clients
- Communicated daily with Technicians on their activities in Nexgen
- Maintained monthly schedule for contracts and Technicians
- Monitored a daily Wip system
- Reconciled service requests and prepared for billing & invoicing
Route Manager
Molly Maid
Columbia
2016.10 - 2019.10
- Maintained weekly route of regular customers
- Supervised & trained new employees
- Quality Control
Activities Director
Agape
2011.01 - 2014.01
- Created monthly activity calendar for residents
- Managed all daily activities
- Took residents out to eat & shopping
- Planned family nights with hired entertainment
- Managed all activities for 3 floors
Education
High school diploma - GED
Bedford County Technical School
2003-06
Skills
- Schedule management
- Customer service
- Project coordination
- Data entry
Timeline
Dispatcher
WO Blackstone
2023.11 - 2024.11
Sales Coordinator
Cassell Brothers Heating & Cooling
2020.06 - 2022.03
Dispatcher/Customer Service Agent
Johnson Controls, HVAC
2019.10 - 2020.04
Route Manager
Molly Maid
2016.10 - 2019.10
Activities Director
Agape
2011.01 - 2014.01
Housekeeper
Self employed
- Current
High school diploma - GED
Bedford County Technical School