Samantha Dozier
Myrtle Beach
Summary
Highly organized and detail-driven professional with 9+ years of experience coordinating client communication, documentation, and vendor relationships across healthcare and construction-related environments. Proven ability to manage complex workflows, track multiple moving parts, and ensure nothing falls through the cracks. Recognized for quickly advancing into higher-responsibility roles and excelling in fast-paced, detail-critical settings.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Surgical Coordinator
Grand Strand Retina
Myrtle Beach
01.2026 - Current
- Coordinate surgical scheduling for cataract procedures, follow-ups, and surgical centers
- Educate patients on procedures and expectations
- Manage documentation across multiple systems
- Coordinate with hospitals and surgical centers
- Order and track specialty lenses and surgical materials
- Maintain compliance and support original receptionist/insurance duties
- Promoted within 90 days
- Coordinated surgical schedules for multiple patients and procedures.
- Managed patient records and ensured accurate documentation.
- Communicated with medical staff regarding patient care and surgery details.
- Assisted patients with pre-operative and post-operative instructions.
- Facilitated insurance verification and authorization processes for surgeries.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
Insurance & Billing Specialist
The Center for Counseling & Wellness
North Myrtle Beach
04.2014 - 11.2022
- Managed billing and insurance processes for multiple providers
- Maintained and reconciled financial and client records
- Communicated with insurance companies and clients to resolve issues
- Tracked claims and follow-ups using organized workflows
- Ensured documentation accuracy and compliance
- Processed insurance claims for diverse counseling services and wellness programs.
- Verified patient information for accuracy in billing and insurance records.
- Communicated with insurance companies to resolve claim discrepancies efficiently.
- Reviewed billing statements to ensure compliance with regulations and policies.
- Coordinated with healthcare providers to gather necessary documentation for claims.
- Assisted team members in training on billing software and procedures.
- Monitored updates in insurance policies affecting billing practices and procedures.
- Collaborated with other team members on projects designed to streamline existing processes or implement new ones.
- Provided timely follow-up on unpaid claims to ensure prompt resolution of issues causing delays in reimbursement.
- Negotiated payment arrangements with patients and and or their families as needed.
- Assisted with annual audits of patient accounts by external auditors or government agencies.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Processed payments from insurance companies in accordance with established procedures.
- Prepared financial statements detailing revenue collected from various sources such as private payers, Medicare, Medicaid.
- Developed strategies for minimizing denials and improving collections processes.
Lighting Sales & Project Coordination
Grand Strand Lighting
Myrtle Beach
01.2013 - 04.2014
- Worked with homeowners and builders on lighting design selections
- Reviewed blueprints with clients for fixture placement
- Coordinated vendors and construction teams for deliveries
- Managed customer service and showroom support
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Applied Science - Medical Assisting
Hagerstown Business College
Hagerstown, MD 09.2001 - 06.2003
Carolina Forest
Myrtle Beach, SCSkills
- Project & Operations Coordination
- Scheduling & Deadline Management
- Vendor & Client Communication
- Blueprint & Plan Interpretation
- Documentation & File Management
- Process Organization
- Follow-Up & Task Tracking
- Data Entry & Systems Management
- Surgical scheduling
- Patient education
- Insurance verification
- Document management
- HIPAA compliance
- Medical billing
- Claims processing
- Revenue cycle management
- Healthcare administration
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Customer service
- Professionalism and confidentiality
- Data entry efficiency
Timeline
Surgical Coordinator
Grand Strand Retina
01.2026 - Current
Insurance & Billing Specialist
The Center for Counseling & Wellness
04.2014 - 11.2022
Lighting Sales & Project Coordination
Grand Strand Lighting
01.2013 - 04.2014
Associate of Applied Science - Medical Assisting
Hagerstown Business College
09.2001 - 06.2003
Carolina Forest