samantha Dziama
Myrtle Beach
Summary
Background includes extensive experience in managing customer relationships and providing technical support for product usage. Demonstrated capability in training employees on various job functions to ensure operational efficiency and quality standards. Effectively monitored staff performance and conducted regular meetings to identify areas for improvement, fostering a collaborative work environment. Proficient in utilizing upselling techniques to maximize revenue while maintaining high levels of customer satisfaction.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
2017
2017
years of professional experience
Work History
Manager
Pacific Beach wear
Myrtle Beach
02.2009 - 10.2016
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
Outside Sales Representative
V&L crafts
Venus
12.2003 - 12.2014
- Developed and maintained relationships with clients to ensure repeat business.
- Managed accounts by providing solutions that best fit the customer's needs.
- Provided technical support to existing customers regarding product usage and installation.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints promptly and professionally.
- Generated leads through cold calling, networking events, referrals.
- Researched potential clients, identified decision makers and developed relationships with them.
- Created customized presentations for prospective clients based on their needs.
- Maintained knowledge of current product offerings and pricing structures.
- Attended industry trade shows to promote company products and services.
- Utilized upselling techniques to maximize revenue.
- Demonstrated products to potential customers and answered questions to close sales.
- Generated sales by prospecting, negotiating contracts and closing.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
Asst Manager/Customer Service Representative
Wings Beachwear
Myrtle Beach
02.2000 - 06.2008
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Construction Worker
Donnie stewart construction
Burnside
- Followed safety protocols on job sites to maintain a secure work environment.
- Operated hand tools and power equipment for various construction tasks.
- Assisted in building structures according to blueprints and specifications.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC06-2000
Some College (No Degree) - Business Administration
American InterContinental University
Schaumburg, ILSkills
- Employee training
- Payroll administration
- Regulatory compliance
- Performance management
- Customer service
- Conflict resolution
- Sales management
- Effective communication
- Work prioritization
- Decision-making
- Verbal and written communication
- Clear communication
- Staff management
- Safety compliance
- Budget monitoring
- Problem solving
- Time management
- Dependability and reliability
- Window installation
- Demolition
- Roofing installation
- Physical stamina
- Scaffold erection
- Equipment operation
- Materials loading
- Team-oriented and dependable
- Construction
- Worksite preparation
- Worksite organization
- Heavy lifting
- Site preparation
Timeline
Manager
Pacific Beach wear
02.2009 - 10.2016
Outside Sales Representative
V&L crafts
12.2003 - 12.2014
Asst Manager/Customer Service Representative
Wings Beachwear
02.2000 - 06.2008
Construction Worker
Donnie stewart construction
High School Diploma -
Carolina Forest High School
Some College (No Degree) - Business Administration
American InterContinental University