Samantha Mann
Summerville
Summary
Accomplished Customer Success Manager known for fostering strong client relationships and ensuring effective onboarding. Expertise in delivering business reviews and collaborating with cross-functional teams to achieve sustained client engagement and retention.
Overview
23
23
years of professional experience
Work History
Customer Success Manager
Extreme Reach
10.2003 - Current
- Drove product adoption, ensuring continuous engagement and client retention.
- Managed onboarding training and customized success plans with scheduled touchpoints.
- Delivered business reviews, recommending tailored improvements to align with client objectives.
- Cultivated relationships with client stakeholders and agency partners to enhance collaboration and support.
- Analyzed client data volumes and expenditures, providing insights that informed sales strategies.
- Collaborated with sales and service representatives to ensure timely, accurate communication.
- Led cross-functional teams including sales, services, product support, and marketing.
- Participated in contract renewals, amendments, and service level agreements.
Education
Bachelor of Arts - Broadcast Arts & Interpersonal Communication
Central Michigan University
Mount Pleasant, MI01-2003
Skills
- Client relationship management
- Customer onboarding
- Product adoption
- Cross-functional collaboration
- Data analysis
- Business review delivery
Timeline
Customer Success Manager
Extreme Reach
10.2003 - Current
Bachelor of Arts - Broadcast Arts & Interpersonal Communication
Central Michigan University