Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samantha Rose

Fort Mill

Summary

Experienced Office Management and Administration Professional. Optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Catalyst Surety Partners
06.2024 - 05.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Office Manager

Romanoff Electric Resdential, LLC
03.2020 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversees open account receivables.
  • Approve and submit the administrator's weekly timesheets and office/field staff expense reports.
  • Maintained over 100 fleet vehicles, including help schedule basic maintenance, renew yearly registrations, help coordinate any repairs due to accidents, etc.
  • Maintained physical I.T. applications such as installing a computer at physical location or setting up a work station wile coordinating directly with I.T. department.

Sr. Construction Adminstrator

Romanoff Electric Resdential, LLC
03.2019 - 03.2020
  • Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
  • Boosted team morale through effective communication, clear expectations setting, and regular recognition of achievements.
  • Submitted monthly pay applications and change orders to General Contractors.
  • Coordinated permit applications with local authorities to ensure compliance with building codes and regulations while avoiding delays in the project timeline.
  • Attend weekly meetings to help ensure success for each project.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.


Construction Adminstrator

Romanoff HVAC & Electrical
10.2014 - 03.2019
  • Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
  • Enhanced communication between team members by conducting regular meetings and fostering a collaborative environment.
  • Reduced project delays through proactive coordination with contractors and suppliers.
  • Maintained detailed records of all project-related documentation, ensuring easy access for auditing purposes or future reference by stakeholders.

Receptionist

Romanoff Heating And Cooling Charlotte, LLC
07.2014 - 10.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

High School Diploma -

Clover High School
06.2010

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Travel coordination

Accomplishments

  • Advanced from Construction Administrator to Office Manager within five years for dependability, worth ethic, and determination to continue to learn and grow with the company.

Certification

  • Notary
  • Outlook
  • Excel
  • Word
  • Sage
  • Procore
  • Textura

Timeline

Office Manager

Catalyst Surety Partners
06.2024 - 05.2025

Office Manager

Romanoff Electric Resdential, LLC
03.2020 - 04.2024

Sr. Construction Adminstrator

Romanoff Electric Resdential, LLC
03.2019 - 03.2020

Construction Adminstrator

Romanoff HVAC & Electrical
10.2014 - 03.2019

Receptionist

Romanoff Heating And Cooling Charlotte, LLC
07.2014 - 10.2014

High School Diploma -

Clover High School

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Samantha Rose