Overview
Work History
Education
Skills
Timeline
Generic

Samantha Sheffield

Liberty

Overview

10
10
years of professional experience

Work History

Buisness Owner/Operator

Miss Kitty's Tavern
07.2022 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.

Bar Manager

Top Hat's Tavern
12.2017 - 06.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Customer Service Representative

Easley Mitsubishi
02.2014 - 12.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Simpson Academy
Easley, SC
05.2005

Skills

  • Small business operations
  • Sales tactics
  • Personnel Management
  • Financial Reporting
  • Inventory Control
  • Marketing expertise
  • Customer Relations
  • Employee Training
  • Issue Resolution
  • Customer Service
  • Task Delegation
  • Strategic Planning
  • Financial Management

Timeline

Buisness Owner/Operator

Miss Kitty's Tavern
07.2022 - Current

Bar Manager

Top Hat's Tavern
12.2017 - 06.2022

Customer Service Representative

Easley Mitsubishi
02.2014 - 12.2017

GED -

Simpson Academy

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Samantha Sheffield