Samantha Sheffield
Liberty
Overview
10
10
years of professional experience
Work History
Buisness Owner/Operator
Miss Kitty's Tavern
07.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
Bar Manager
Top Hat's Tavern
12.2017 - 06.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Customer Service Representative
Easley Mitsubishi
02.2014 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Simpson Academy
Easley, SC05.2005
Skills
- Small business operations
- Sales tactics
- Personnel Management
- Financial Reporting
- Inventory Control
- Marketing expertise
- Customer Relations
- Employee Training
- Issue Resolution
- Customer Service
- Task Delegation
- Strategic Planning
- Financial Management
Timeline
Buisness Owner/Operator
Miss Kitty's Tavern
07.2022 - Current
Bar Manager
Top Hat's Tavern
12.2017 - 06.2022
Customer Service Representative
Easley Mitsubishi
02.2014 - 12.2017
GED -
Simpson Academy