Samantha Starks
Chesnee
Summary
Recovering addict with over 12 years of experience in personal recovery and a strong commitment to supporting others in overcoming addiction. Demonstrated ability to foster trust and collaboration among peers, resulting in improved treatment outcomes and coping strategies. Passionate about empowering individuals to confront their addiction challenges and achieve lasting recovery. It is my goal to inspire hope and resilience in others.
Overview
11
11
years of professional experience
Work History
Warehouse Forklift Operator
YellowTag Auctions
Chesnee
05.2021 - Current
- Utilized forklifts to transport inventory efficiently within warehouse
- Coordinated truck loading and unloading, enhancing arrangement of goods for immediate accessibility.
- Partnered with team members to uphold a clean and organized workspace.
- Followed safety protocols to minimize risks during operations.
- Documented shipments and deliveries for accurate record-keeping.
- Operated forklift to load and unload pallets of product onto trucks
- Organized warehouse and arranged items following procedures and safety rules.
- Processed, examined, and organized incoming shipments.
- Collaborated with team members to complete tasks efficiently and accurately.
- Finalized paperwork for deliveries comprising bills of lading and packing slips.
Customer Support Specialist
Dennys Corp
Spartanburg
02.2019 - 05.2020
- Assisted customers in resolving product issues and service complaints.
- Collaborated with team members to improve support processes and procedures.
- Conducted training sessions for new staff on customer service practices.
- Managed customer feedback and escalated complex issues to management.
- Maintained up-to-date knowledge of company products and services.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed orders accurately and efficiently using company's order management system.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
General Manager
Hardees Resturamt
Chesnee
06.2014 - 02.2019
- Oversaw daily operations to guarantee seamless restaurant functionality and customer satisfaction.
- Managed staff scheduling and performance to ensure optimal team workflow.
- Developed training programs for new employees to elevate service quality.
- Directed inventory management, maintaining optimal stock levels and reducing waste
- Resolved customer complaints promptly, fostering positive guest experiences.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed relationships with customers through proactive communication.
- Maintained communication with customers to ensure customer satisfaction.
Education
High School Diploma -
Chesnee High School
Chesnee05-2007
Some College (No Degree) - Bachelor's in psychology in addictions
Purdue University Global
Skills
- Document management
- Team collaboration
- Problem solving
- Detail-oriented
- Effective communication
- Training and development
- Communication skills
- Problem-solving
- Treatment planning
- Conflict resolution
- Active listening
- Relapse prevention
- Teamwork
- Client goal setting
- Relationship building
Accomplishments
- I received the Deans list certificate in my first term in college
A little about me
- I am 35
- Mom to 2 boys (17 & 8) and 1 girl (4) they are my absolute world
- Married to my best friend
- Love spending time with my entire family
- I secretly like hitting golf balls even though im not any good
- Very friendly and outgoing
- I always try to see the best in everyone
References
References available upon request.
Timeline
Warehouse Forklift Operator
YellowTag Auctions
05.2021 - Current
Customer Support Specialist
Dennys Corp
02.2019 - 05.2020
General Manager
Hardees Resturamt
06.2014 - 02.2019
High School Diploma -
Chesnee High School
Some College (No Degree) - Bachelor's in psychology in addictions
Purdue University Global