Summary
Overview
Work History
Education
Skills
Assessments
Languages
Timeline
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Samantha Trezza

Samantha Trezza

Myrtle Beach

Summary

Dedicated professional with a strong work ethic and proven ability to excel in challenging environments. Quick learner with a talent for rapidly acquiring and applying new skills. Committed to continuous improvement and adept at navigating change effectively.

Overview

8
8
years of professional experience

Work History

Guest Receptionist

Hilton Grand Vacations Club
Myrtle Beach
05.2025 - Current
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed reservations using property management systems efficiently and accurately.
  • Coordinated check-in and check-out processes to enhance guest experiences.
  • Handled guest complaints professionally, ensuring satisfaction and resolution.
  • Assisted guests with inquiries, providing information about amenities and services.
  • Trained new reception staff on procedures and customer service standards effectively.
  • Collaborated with other departments within the organization when necessary.
  • Updated computer systems with accurate information regarding guest stays.
  • Provided information about local attractions, restaurants, and transportation options.
  • Kept up-to-date records of reservations, cancellations, no shows.
  • Verified identification documents for registration purposes.
  • Ensured lobby area was tidy at all times by performing light cleaning duties.
  • Answered incoming calls promptly and politely.
  • Performed administrative tasks including filing paperwork, preparing reports.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Personal Shopper

Walmart
Surfside Beach
10.2021 - 02.2025
  • Assisted customers in selecting products based on preferences and needs.
  • Coordinated shopping lists to ensure accurate product availability.
  • Communicated with store staff to locate hard-to-find items for customers.
  • Enhanced customer experience by offering personalized shopping recommendations.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Suggested comparable products to replace out-of-stock items.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Inspected returned merchandise for damage or defects before placing it back on display.

Team Member

Chick-fil-A
Myrtle Beach
01.2021 - 10.2021
  • Prepared and served food items according to safety and hygiene standards.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Followed recipes accurately to ensure consistent food quality and presentation.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported training of new staff on food preparation techniques and safety protocols.
  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned kitchen areas, equipment and utensils.
  • Performed variety of duties related to food service.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Prepared beverages such as coffee, tea, soda.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.

Lot Associate

Home Depot
Myrtle Beach
09.2020 - 12.2020
  • Maintained clean and organized outdoor display areas for merchandise.
  • Thanked customers upon departure from store to leave positive impression of customer service.
  • Communicated regularly with other Lot Associates via radio headsets to coordinate efficient customer service operations.
  • Provided assistance to customers with locating their vehicle in the parking lot using ticket information or car descriptions.
  • Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
  • Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.

Lifeguard

Myrtle Waves Water Park
Myrtle Beach
07.2020 - 09.2020
  • Monitored pool areas for safety and compliance with park regulations.
  • Responded promptly to emergencies, providing first aid and rescue assistance.
  • Conducted regular safety drills to ensure readiness among staff and guests.
  • Educated patrons on water safety rules and proper pool behavior.
  • Maintained cleanliness of pool decks and surrounding areas to ensure guest comfort.
  • Collaborated with team members to coordinate shift changes and coverage needs.
  • Performed emergency rescues when necessary.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Filled out incident and accident reports and submitted to supervisor.
  • Provided assistance to swimmers of varying skill levels.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Contacted medical authorities immediately in events of serious injury.
  • Used radio and digital technology to stay in constant communication with other protective service workers.

Usher

Cinemark
Myrtle Beach
12.2017 - 04.2020
  • Greeted guests and ensured smooth entry into the theater.
  • Assisted patrons with seating arrangements and ticket verification.
  • Enforced safety regulations and policies throughout the theater premises.
  • Facilitated a clean and welcoming environment in all viewing areas.
  • Collaborated with team members to resolve guest inquiries and concerns.
  • Monitored screenings to ensure compliance with operational standards and procedures.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Verified tickets for entry into the venue.
  • Provided assistance to people with disabilities who require special accommodation.
  • Complied with health and sanitation practices and procedures.
  • Ensured that emergency exits were not blocked or obstructed.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Education

High school diploma -

Myrtle Beach High School
Myrtle Beach, SC
06.2020

Associate of Science - Animal Science

Penn Foster College
Scottsdale, AZ

Bachelor of Science - Veterinary Science

Arizona State University
Tempe, AZ

Skills

  • Lifeguard
  • Swimming
  • Experience with Children
  • Microsoft Office
  • Autism Experience
  • Childcare
  • Sports Coaching
  • Babysitting
  • Special Needs
  • Guest management
  • Reservations management
  • Front desk operations
  • Customer service
  • Administrative support
  • Guest reception
  • Typing speed
  • Training and mentoring
  • Guest relations
  • Auditing
  • Complaint handling
  • Cash handling experience
  • Hospitality management
  • Communication
  • Office organization
  • Reliability
  • Phone and email etiquette
  • Multitasking
  • Tour arrangements
  • Administrative skills

Assessments

  • Veterinary receptionist skills, Proficient, 01/01/21
  • Sales skills, Proficient, 01/01/21
  • Customer focus & orientation, Proficient, 01/01/21

Languages

Italian
Elementary
Polish
Professional

Timeline

Guest Receptionist

Hilton Grand Vacations Club
05.2025 - Current

Personal Shopper

Walmart
10.2021 - 02.2025

Team Member

Chick-fil-A
01.2021 - 10.2021

Lot Associate

Home Depot
09.2020 - 12.2020

Lifeguard

Myrtle Waves Water Park
07.2020 - 09.2020

Usher

Cinemark
12.2017 - 04.2020

High school diploma -

Myrtle Beach High School

Associate of Science - Animal Science

Penn Foster College

Bachelor of Science - Veterinary Science

Arizona State University

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Samantha Trezza