Dedicated Customer Service Supervisor with expertise in problem-solving and time management. Proven ability to implement process improvements that enhance efficiency and service quality.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Tmoblie
Tmobile Call Center 8571 Rivers Ave North Chas SC
05.2012 - 04.2026
Supervised daily customer service operations to ensure high-quality support and adherence to company standards.
Trained and mentored new team members on effective customer service techniques and company policies.
Implemented process improvements that enhanced efficiency in handling customer inquiries and complaints.
Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.