Samisha Rose
Dillon
Summary
Social work professional with solid foundation in client advocacy and support services. Proven ability to manage sensitive cases while maintaining confidentiality and providing essential resources. Known for excellent teamwork and adaptability in dynamic environments. Skilled in crisis intervention, resource coordination, and active listening.
Overview
10
10
years of professional experience
Work History
Social Work Intern
Orrum Middle School
08.2025 - Current
- Supported students with emotional, behavioral, or academic challenges
- Maintained caseload documentation and reports
- Connected clients to community resources and services
- Participated in team meetings and service planning
- Documented progress notes in compliance with Public Schools of Robeson County standards
- Collaborated with clinicians, educators, and families
Medical Referral Specialist
The Purcell Clinic
01.2025 - 08.2025
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Managed communication between healthcare providers and patients, enhancing referral efficiency and satisfaction.
- Streamlined referral workflow processes, reducing delays in patient care through improved documentation practices.
- Implemented tracking systems for referral status updates, promoting transparency and accountability among stakeholders.
- Analyzed referral trends to identify areas for improvement in service delivery and patient outcomes.
Middle School English Teacher
Public Schools of Robeson County
08.2022 - 10.2023
- Develop and Deliver Curriculum
- Prepare materials for test
- Assess student’s abilities, strengths, and weaknesses
- Discuss academic difficulties
- Grade student performance
Foster Care Social Worker
Cumberland County DSS
08.2021 - 08.2022
- Manage caseload of children and adolescents in DSS custody due to abuse, neglect and criminal activity
- Manage a caseload of families with children in DSS custody awaiting return home to family of origin base upon progress make
- Background check certify in CPR for children services
- Comply with Cumberland County policy, federal COA standards and provide testimony and written reports to the court regarding case progress
- Ensure complete DHS reports, documents, and court reports, and coordinate services with other components of the program
- Collaborate with local authorities to complete emergency removals
- Recommend resources and ensure caretakers adhere to agency and DHS guidelines
- Remain available during non-office hours to handle emergency foster care placements
- Practice from a family base perspective
- Perform case management services to facilitate permanency planning via reunification, relative placement, adoption, or substitute care.
- Complete eligibility requirements for adoption assistance and Medicaid benefits
- Write adoption and guardianship subsidy agreements base on child's needs
- Provide case management, supportive counseling, behavior management and parenting skills to clients through in-home family preservation services.
Income Maintenance Caseworker
Robeson County Department of Social Services
03.2018 - 08.2021
- Intake Applications
- Face-to-Face Interviews
- Telephone Interviews
- Build sustainable relationships of trust through open and interactive communication
- Gather data based on family, health, and finances
- Maintain a caseload
- Revise budgets as household changes occur
- Maintain reports of daily activities
- Verifies information provided by client
- Training
- Stay current with guidelines and policy
Eligibility Worker
The Staffing Alliance
10.2017 - 03.2018
- Determine Eligibility
- Discuss household members and total countable income
- Inquire with energy providers about total energy bills
- Make referral to appropriate resources
- Trial Budgets
- Meet Deadlines
- Determine a household's crisis
Customer Service Advocate
Kelly Services/Blue Cross Blue Shield
04.2016 - 09.2017
- Review medical billing and claims for veterans
- Created medical authorizations
- Helped clients with complaints and questions
- Opened and maintained customer accounts by recording account information
- Resolved problems within time limits
- Managed complex issues by coordinating with multiple departments for swift resolution.
- Analyzed customer feedback to identify trends, improving service delivery processes.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Mental Health Professional
Associate Family and Life Services
09.2015 - 04.2016
- Therapeutic Interventions
- Treatment Programs
- Track client's progress weekly
- Determined family crisis
- Case Management
- Assessments
- Develop treatment goals
- Family Therapy
- Improve communication skills between the child and the parent
Education
Master of Social Work - Social Work
University of North Carolina At Pembroke
Pembroke, NC05-2026
Skills
- Multicultural competence
- Client advocacy
- Professional ethics
- Life skills development
- Case Management & Documentation
- Crisis Intervention & Safety Planning
- Behavioral & Psychosocial Assessments
- Treatment Planning
- Trauma-Informed Care
- Family Systems Approach
- Community Resource Coordination
Timeline
Social Work Intern
Orrum Middle School
08.2025 - Current
Medical Referral Specialist
The Purcell Clinic
01.2025 - 08.2025
Middle School English Teacher
Public Schools of Robeson County
08.2022 - 10.2023
Foster Care Social Worker
Cumberland County DSS
08.2021 - 08.2022
Income Maintenance Caseworker
Robeson County Department of Social Services
03.2018 - 08.2021
Eligibility Worker
The Staffing Alliance
10.2017 - 03.2018
Customer Service Advocate
Kelly Services/Blue Cross Blue Shield
04.2016 - 09.2017
Mental Health Professional
Associate Family and Life Services
09.2015 - 04.2016
Master of Social Work - Social Work
University of North Carolina At Pembroke