Samuel Pineda
Spartanburg
Summary
Dedicated customer service representative with a strong focus on problem resolution and relationship building. Skilled in managing high-stress situations to enhance customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Real Floors
Greer, SC
01.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service.
- Improved resolution time with effective problem-solving for customer complaints.
Warehouse Associate
Adidas Warehouse
Spartanburg, SC
10.2019 - 12.2019
- Received and processed incoming shipments, ensuring accuracy and quality control.
- Collaborated with team members to optimize workflow and enhance productivity.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Server
Isla Bella Beach Resort
Marathon, FL
03.2018 - 05.2018
- Delivered exceptional guest service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Resolved guest complaints promptly, maintaining high satisfaction levels through effective communication.
- Conducted regular inventory checks to ensure product availability and accurate stock levels.
Team Leader
MS Companies
Spartanburg, SC
02.2016 - 12.2017
- Oversaw team workflows to ensure efficient production and quality standards.
- Mentored staff on operational procedures and best practices for safety compliance.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Analyzed workflow data to identify areas for operational enhancements and efficiency gains.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Penn Foster
Spartanburg, SC01-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Conflict resolution
- Computer proficiency
- Client relations
- Professional telephone demeanor
- Scheduling
- De-escalation techniques
- Assertiveness
- Research
- Reading comprehension
- Spreadsheets
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Real Floors
01.2020 - Current
Warehouse Associate
Adidas Warehouse
10.2019 - 12.2019
Server
Isla Bella Beach Resort
03.2018 - 05.2018
Team Leader
MS Companies
02.2016 - 12.2017
High School Diploma -
Penn Foster