Samuel Rendon
North Augusta
Summary
Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
SRP Federal Credit Union
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Contact Center Supervisor
SRP Federal Credit Union
01.2023 - 08.2023
- Demonstrated professional and polished demeanor with positive, upbeat and friendly personality and supported calling work during times of peak contact volume.
- Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Contact Center Representative
SRP Federal Credit Union
10.2021 - 01.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Server
Monterrey Mexican Restaurant
04.2020 - 10.2021
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Recording or memorizing orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
- Trained new servers in company policies, guest service standards, and best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bookkeeper
BI-LO
02.2017 - 04.2019
- Oversaw day-to-day accounting needs, including processing payments and invoices
- Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues
- Maintained records of purchases, expenditures, revenue, invoices, and payments
- Contributed to inventory accuracy with regular counts and records audits.
Education
High School Diploma -
Midland Valley High School
Skills
- POS Operation
- Order Management
- Payment Processing
- Customer Service
- Task Prioritization
- Customer relations
- Time management
- Bilingual (Spanish & English)
- Product Sales
- Notary Public
Languages
Spanish
Timeline
Member Service Representative II
SRP Federal Credit Union
08.2023 - Current
Contact Center Supervisor
SRP Federal Credit Union
01.2023 - 08.2023
Contact Center Representative
SRP Federal Credit Union
10.2021 - 01.2023
Server
Monterrey Mexican Restaurant
04.2020 - 10.2021
Bookkeeper
BI-LO
02.2017 - 04.2019
High School Diploma -
Midland Valley High School
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