Led analytics engagements with teams of 5-10 consultants for clients across Manufacturing, Retail, Consumer Products, and Hi Tech. Select engagements include:
Pricing / Commercial analytics at a manufacturer (Revenue: $21B+) that delivered 300+ bps (3%) in margin improvement
- Designed an analytics-driven pricing strategy (willingness-to-pay based micro-segmentation and pricing guidance) and developed supporting tools (playbooks, Excel / Tableau / SQL -based tools) to enable execution
- Worked with senior leadership and a cross-functional team to design pricing processes and org. structure to operationalize the strategy
- Developed a multi-year roadmap to activate the recommendations and program-managed roll-out for the first 2 quarters
Pricing and Sales transformation program at a hi-tech storage solutions provider (~$3B+ in revenue) that delivered ~ 3% ROS
- Developed an analytics-driven pricing strategy for legacy core business. Worked with senior leadership and a cross-functional team to design processes and sales incentive structure to activate the strategy. Managed roll-out across a +500-strong sales force
- Engaged with the client on a value-based billing framework where Deloitte’s fee was contingent on the client achieving target benefits. Established benefit measurement approach and drove the program over 12+ months to deliver 20% above target
Pricing transformation at a content provider ($1B+ in revenue)
- Conducted an assessment to identify gaps in key capability areas from Pricing Strategy to Data & Insights and Technology
- Worked with a cross-functional team to define broader future state pricing capabilities, processes, and organization
- Prepared 18-month activation roadmap that is currently being executed
Churn analytics at a distributor (Revenue: $4B+) that delivered ~4% ROS
- Developed a Churn Prediction Model to identify at-risk customers and their churn propensity
- Developed a full ML pipeline including data integration, clean-up, and model development / optimization
- Worked with a cross-functional team across Sales, Marketing, and Customer Operations to validate and adjust model
- Scaled ML pipeline and integrated within CRM for use by customer service reps
Business development and various internal initiatives to optimize project delivery and develop resources
- Led or contributed to $10M+ (annually) in sales over the last 3 years
- Established an offshore Pricing Center of Excellence (15+ resources) to support pricing analytics engagements – established engagement model, recruited and trained resources
- Led several training programs to develop analytics skills and prepare resources for analytics engagements