Sandra Bramlett
Sumter
Summary
Knowledgeable and dedicated sales and services professional with extensive experience in the banking industry as a Teller for over 20 years and also as a Backup OSS for over 5 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships with customers.
Overview
22
22
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
09.2003 - Current
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Mentored junior team members, sharing best practices in sales techniques and processing transactions to elevate overall team performance.
- Increased efficiency and team productivity by promoting operational best practices.
- Helped the current OSS, Ginger Donald train new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Sumter Christian School
Sumter05-1998
Skills
- Product and service knowledge
- Account servicing
- Staff training
- Time management
- Customer relations
- Customer experience enhancement
- Understanding customer needs
- Calm and professional under pressure
Timeline
Sales and Service Representative
First Citizens Bank
09.2003 - Current
High School Diploma -
Sumter Christian School
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