Sandra Keitt
Orangeburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Adult Instructor
Orangeburg Special Needs and Disability Board
06.2023 - Current
- Provided personalized care plans addressing individual needs and preferences.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored health conditions, documenting changes for timely intervention.
- Developed engaging activities to stimulate cognitive and physical skills.
- Advocated for client rights, fostering inclusive community interactions.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Enhanced personal independence for individuals with special needs through tailored daily living skills training.
Assistant Manager
Scotchman Gas Station
03.2022 - 01.2023
- Coordinated daily operations to enhance team efficiency and service delivery.
- Developed training materials to support onboarding of new staff members.
- Analyzed customer feedback to identify areas for service improvement.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries promptly, maintaining high satisfaction levels through effective problem-solving techniques.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
Administrative Assistant
Love Buick GMC
01.2021 - 11.2021
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated schedules and meetings for executives, optimizing time management and productivity.
- Processed customer inquiries and resolved issues, enhancing client satisfaction and retention.
- Maintained organized filing systems, improving document retrieval efficiency and accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Assistant Store Manager
Family Dollar
06.2018 - 11.2020
- Assisted in managing daily store operations to ensure optimal customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Implemented inventory management practices to reduce stock discrepancies.
- Conducted regular sales floor audits to maintain merchandising standards.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Developed and executed staff scheduling to optimize labor efficiency.
- Analyzed sales data to identify trends and inform restocking decisions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Associate of Science - Criminal Justice
ITT TECHNICAL COLLEGE
Columbia, SC12-2012
Skills
- Personalized care planning
- Daily living assistance
- Health monitoring
- Cognitive skill development
- Team coordination
- Customer feedback analysis
- Inventory management
- Problem resolution techniques
- Office communication management
- Cash register management
- Organizational skills
Timeline
Adult Instructor
Orangeburg Special Needs and Disability Board
06.2023 - Current
Assistant Manager
Scotchman Gas Station
03.2022 - 01.2023
Administrative Assistant
Love Buick GMC
01.2021 - 11.2021
Assistant Store Manager
Family Dollar
06.2018 - 11.2020
Associate of Science - Criminal Justice
ITT TECHNICAL COLLEGE