Sandra Kinley
Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
South Carolina Vocational Rehabilitation
03.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated monthly accounts receivable reports to submit developments for management review.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
Title Processor-Remote CSR
Copart
03.2021 - 03.2023
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Entered title and vehicle information into database.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Administrative Specialist II
SCDMV
02.2019 - 03.2021
- Irmo
- Create, maintain, and enter information into databases or software programs
- Answer telephones to direct calls or provide information
- Respond to and resolve administrative inquiries and questions
- Perform other general clerical and secretarial duties as requested, which may include recordkeeping, maintaining office supplies and coordinating equipment maintenance, and handling packages and correspondence
- Review files, records, and other documents to obtain information to respond to requests
- Maintain files and filing systems in accordance with departmental policies and procedures
- Responsible for processing title transactions involving transfer of owner/ state received from lenders and dealers and adding liens
- Review all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are accurately completed, signed, and notarized
- Troubleshoots problems and determine correct resolution to specific titles, odometer discrepancies and power of attorney, and preforms title history checks as required.
Bookkeeper
Food Lion LLC
07.2013 - 04.2019
- This position includes but is not limited to all aspects of bookkeeping, i.e
- AR, AP, Collections, month end entries, receipts, bank reconciliations, sales tax, insurance submissions and audits
- 941 weekly payments, employee assistance with time input and responsible for payroll processing
- Assist all employees to make daily activities smoother and also responsible for general office duties.
Education
High School Diploma -
White Knoll High School
Lexington, SCCosmetology -
Regency Beauty Institute
Skills
- Customer Service
- Call Flow Maximization
- Customer Focus
- Employee Supervision
- Organizational Skills
- Problem Solving
- Decision Making
- Account Updating
- Paperwork Processing
- Data Collection
- Customer Relations
- Critical Thinking
- Professional Telephone Demeanor
- Microsoft Outlook
- Active Listening
- Microsoft Excel
- Problem-Solving Abilities
- Research
- Quality Assurance Controls
- Documentation
- Effective Communication
- Multitasking
- Telephone Etiquette
- Adaptability
- Time Management
- Attention to Detail
- Call Center Experience
- Positive Attitude
- De-escalation Techniques
Certification
- Business Math
- Accounting Essentials
- Excel- Intro, Intermediate, and Advanced
- Dealing with Conflict
- Verbal Communication Skills
- Personal Accountability and Professionalism
- Critical Thinking and Problem Solving
- Taking Charge of Change
- Principles of Teamwork, Collaboration and Trust
- Business Writing Essentials
- Outlook Introduction
Timeline
Accounts Receivable Specialist
South Carolina Vocational Rehabilitation
03.2023 - Current
Title Processor-Remote CSR
Copart
03.2021 - 03.2023
Administrative Specialist II
SCDMV
02.2019 - 03.2021
Bookkeeper
Food Lion LLC
07.2013 - 04.2019
High School Diploma -
White Knoll High School
Cosmetology -
Regency Beauty Institute
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